Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a few things to raise, first thing is I operate a yacht brokerage and when I approached this dealership I explain that my customer had made a trade/sale with us and wanted to see if this dealer would honour my clients tax credit. I was advised that they would and they would sell the vessel to my brokerage in order to avoid the client or myself being charged GST. but after I paid for the vessel. I was advised that I owed GST. second in the contract/ agreement the dealership was to do some repairs and some service work plus include delivery. They did not do the work promised and because of the parts not getting changed the vessel broke down before the delivery could be completed. the vessel nearly sunk and was substantially damaged. the dealer promised to have the boat cleaned inside/out and have the gelcoat Polished/ waxed this was not donee either. at the time of the breakdown we were instructed to get the vessel inspected and repaired by a local mechanic, which we did. the dealer will not pay the bill or rectify any of the promises they made. they now seem to want to demand that I pay the bill with the *** im being charged after I was promised I was not going to be charged. I do have physical parts. pictures. texts/emails to support all my claims.

  Business Response

  Date: 13/12/2024

  Dear Mr.*********;
  
  First and foremost, as a retailer of goods and services Martin Motor Sports **** is required to charge both Provincial Sales Tax (***)and Goods and Services Tax (GST) in the province of ****************.
  
  When you, ***************, provided your ***# Martin Motor Sports was able to complete the transaction with GST only, due to the fact you were reselling the unit to a consumer who would be responsible for both taxes when they completed the transaction with your company. While we were able to exempt the *** we were required to charge you GST.
  
  In regards to the work that you indicated we did not complete, we, Martin Motor Sports, suggested that **************** complete the purchase for the sale of the boat, paying the balance due, which is the required GST. And Martin Motor Sports would work with your client of the boat to facilitate a resolution for repairs you said were incomplete. We spoke directly with the end user of the boat and they agreed this was the best course of action.  
  
  Regards
  Martin Motor Sports

  Customer Answer

  Date: 14/12/2024

   
  Complaint: 22618563
  
  I am rejecting this response because:

  Regardless if you charge GST in the province of **. You promised you would not. You claimed to acknowledge the customers tax credit. But you entrapped me by first providing a bill of sale without GST. Only after you received ******* did you add GST And subsequently made a second bill of sale I return legal council, and this is constituted as fraud! Furthermore you made an agreement in writing to do certain work to the boat that you did not do, resulting in a substantial amount of damage and expenses that we incurred. Your company was not even able to facilitate the delivery, the details or any of the repairs you promised in writing to do!! 
  

  you can not make agreements and then renege at your convenience. Your sales representatives and office manager, agreed to NOT Charge the ***. This is the only reason my company made the purchase.. otherwise the client wouldve made the purchase. You guys misled us into believing we would not be charged GST, and only offer her you receive the full and complete payment. We agreed upon you added the GST. 
  

  If you think thats fair and even constitutional, your dealerships in for a very rude awakening. I will take legal action, and my legal expenses will be included in the damages. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 17/12/2024

  Dear Mr. **************** mentioned, Martin Motor Sports. **** is not eligible to disregard the *** charged to *************** The *** charged to **************** is 100%claimable as an Input Tax Credit. The client will be able to participate in the tax relief when your client ultimately trades in his original unit on the vessel you purchased from Martin Motor Sports **** Your corporate tax accountant will be able to confirm the steps in this transaction allowing *************** to not be out any monies in the deal. Once Martin Motor Sports **** concludes its transaction with **************** Martin Motor Sports ****will be in a position to address the deficiencies in your claim. 
  Regards,
  Martin Motor Sports ****

  Customer Answer

  Date: 17/12/2024

   
  Complaint: 22618563
  
  I am rejecting this response because:

  Martin motor sports sales rep. ****** was advised of our situation in writing to which he replied you would honour the tax credit.. then the manager also confirmed this on a recorded message I will provide.  Then a bill of sale was issued to confirm this.. and only after receiving $225,000.03 days later you demanded GST. On three separate occasions, you confirmed on the record GST would not be charged. Furthermore, you went on to provide a solution to this via the tax document for both parties to sign. You also reneged on this. 
  This sale has been concluded, and should we not find common ground here we will go to court as my legal council has advised this transaction was fraudulent. In its entirety.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 17/12/2024

  Dear Mr. *************************************** Motor Sports **** believes the best course of action is to adhere to the Rules and Regulations set forth by the *********************. In this case you qualify to be PST exempt, but unfortunately nothing suggests you would be *** exempt. As stated there is no loss to *************** in this transaction as the *** is 100% refundable to **************. The end user will also receive the tax credit upon trading in their vessel on the unit purchased from Martin Motor Sports **** by **************. Martin Motor Sports **** will wait for the balance due paid then will respond to the deficiencies list. 

  Regards,

  Martin Motor Sports **** 

  Customer Answer

  Date: 17/12/2024

   
  Complaint: 22618563
  
  I am rejecting this response because:
  Go f*** yourself!!! we will go to court. And now Ill be seeking damages for my time and legal expenses.. 

   

  
  Sincerely,
  
  ****** *********