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Business Profile

Coaching

SaaS Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coaching.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contract was signed in feb 2023. SaaS academy was supposed to do consulting and coaching for Inframappa every month for a $2,500 per month, for a total of $30,000 for the year. In the first month, Saas academy did two sessions of one hour each of consulting. No sessions took place since. There was a conference offered which I attended but had to pay for the conference so it is not part of the agreement.SaaS academy kept billing me the $2,500 without any services provided. I contacted SaaS Academy to complain and they confirmed that "they found out that they started offering personal coaching as many of the clients did not benefit from the program". I requested a free extension for my agreement for the number of months I did not receive their services but they refused to do so and confirmed that "the contract says the client has to keep paying the monthly fees for one year no matter if a service is rendered or not and there is no way out for you". I was officially informed of this by ***************** who holds a title Head of SaaS Academy as ********************* the actual head of the academy is unreachable. I then asked to pause the subscription and stop the contract until we find a solution but this was also denied and they keep charging my account monthly $2,500.

    Business Response

    Date: 06/11/2023

    November 2nd, 2023

    To whom it may concern,

    While we are disappointed to read this client's statement on his experience in the SaaS Academy Program, we do not believe it is an accurate reflection of his time within the program. After you review the accounts of his participation and our communication in the program in the attached file youll find that we continually welcomed him, followed up, and encouraged his participation. While we cannot force a client to participate, our team takes every step to remind, encourage and nudge our clients to be an active member of the program and community. The client, on countless occasions, was non-responsive and made the choice to not participate in the program. Part of the client commitment he signed informed him that SaaS Academy is not a monthly subscription but an annual program with the option to monthly finance which he opted for. As any business, we expect that our clients fulfill their signed commitment and financial obligations as we fulfill our commitment and service promise to them.

    Should you have any further questions or require additional information, please do not hesitate to reach out.

    *****************
    Head of SaaS Academy Program
    ***************************************


SaaS Academy is NOT a BBB Accredited Business.

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