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Business Profile

Coffee and Tea

Vic & Jo Tea Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with this shop on Dec 13th, 2024 (#****). The amount of $40.20 was charged to my MasterCard. The owner of the shop contacted me saying she would ship my order by January 8th, 2025. I did not receive a confirmation that the items were shipped, nor did the owner respond to my emails inquiring about my order.

    Business Response

    Date: 17/03/2025

    To Whom It May Concern,


    I sincerely apologize for the delay in fulfilling this customers order from January 8 (originally submitted Dec 13 but communication that it would be shipped Jan 8). This was an unfortunate oversight on my part due to personal circumstances that impacted my ability to manage my business as usual over the past few months. However, I take full responsibility for the mistake.

    As of Monday, March 17, I have processed a full refund for this customer through *******. Refunds typically take up to 10 business days to appear, depending on the payment provider. An email confirmation that a refund is issued has been sent to the customer through ******** 

    I deeply regret the lack of communication and any frustration this caused. I value my customers and am committed to ensuring this does not happen again. I appreciate the opportunity to address this concern and resolve the matter.


    Best regards,

    **** ******

    TEO, *** and ********************

Vic & Jo Tea Co. is NOT a BBB Accredited Business.

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