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Business Profile

Ecommerce

Natco Trading Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Natco Trading Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Natco Trading Corporation has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In order to sell my RV, I chose RVT.com (a division of Natco Trading) to list an ad. I chose RVT.com based on ad pricing and, mainly, on the ability to upgrade from one ad tier to a higher ad tier after initial purchase. So on May 17th, 2024, I purchased a Premium ad for $138, intending to upgrade to a National ad (base price $259) if I received insufficient interest with the Premium ad. After 4 weeks and no hits, I decided to upgrade to the National ad only to find that RVT.com wanted the full initial price of $259 for the upgrade. By definition, this is not an upgrade. Upgrade implies a discounted charged amount for a new higher tier or additional functionality, most commonly the price difference between the 2 levels (here being the difference between $138 and $259, or $121). RVT.com has committed false advertising by using the term "upgrade" when the consumer must actually start a new ad at the new tier based on original pricing. I would have never used RVT.com if I had known this prior and would have instead used a competitor.I am seeking a prorated refund from RVT.com and demanding that they cease using the term upgrade in their advertising. My Ad # on their site is ********.

      Customer Answer

      Date: 17/06/2024

      There is no official invoice for the transaction. The ad was paid for online on the RVT.com website and the only confirmation is on my credit card statement. On the statement, it lists the vendor as RVT.COM ONLINE CLASSIFIEDS. Their website lists the following for address and contact #:

      ************** - #***

      Sumas, WA 98295-9649

      ************

      Customer Answer

      Date: 18/06/2024

      In the dropdown entity options when filing a complaint, RVT.com didn't show up as a viable business option. Natco Trading is the parent company of RVT.com so that's what I chose. If you can place it directly on RVT.com, then do so.

      Business Response

      Date: 26/06/2024

      We have received the complaint and reached out to ************** on Monday the 24th of June. We left a message and he called our customer service department back on Tuesday the 25th of June and spoke with ***************************.

      In speaking with ************** we offered to refund the additional amount for the upgraded package. ************** informed us that he went to upgrade his package but after seeing the price he never processed the transaction so no refund was completed. 

      ************** currently has the original Premium package he signed up for on May 17th and informed us that he would reach back out if he decides to upgrade. We have reached out to our development department to inform them of the upgrade instance that occurred and will work to ensure the difference in the amount of packages are corrected. 


      Thank you - 
      *************************
      Director Customer Experience

      Customer Answer

      Date: 27/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    Natco Trading Corporation is NOT a BBB Accredited Business.

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