We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Excursion Boats

Pacific Tugboat Adventures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Excursion Boats.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:20/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 26-July 1,2022
    The trip cost appox. $5,000.00+US/person
    we booked the entire boat with 12 friends--10 of which had done the trip at least 5 times, some 10 times over 25 years
    new owners---same advertising of service and quality of fishing and chef prepared meals--website: Pacific Tugboat Adventures. also advertised on Fish lodges *** **** *******, etc
    Complaint: advertised chef--the owner cooked and fried everything, no chef prepared meals of crab, rack of lamb. The meals were always late and cold and not professionally prepared.
    advertised-- 1 professional guide per 6 persons---no guides on board--no scouting for fish, no clean boats, no bait prepared, no rods prepared
    Advertised motto: 'Follow the Fish---we moved only once and the owner refused to move and look for other fishing grounds
    12 experienced fishermen and women fished 4 1/2 days 10-12 hours/day and Landed 0 salmon, 2 halibut--in the past with previous owners we brought home 450 pounds of fish each trip
    The pilot for the boat arrived the same flight from Vancouver--he had never seen the boat: another gentleman also arrived with us and was a helper---never had been on boat--or any boat---never had seen a salmon
    the cook on board when we arrived quit the morning after we arrived and never was again---the only people on board were the owner Brian W**** and his with Vieria and the two new hires on the plain with us.
    2 letters to Brian asking for our money back for these and other reasons--no reply--10 days lapsed--The owner should have cancelled or postponed the trip if he could not deliver service as advertised
    Nothing was provided as advertised on the website---with out a doubt--the
    worst trip any of the 12 persons on board have ever experienced no matter what the cost anywhere we have traveled in the world
    *** ******* *** *** **** ******* ******

Pacific Tugboat Adventures is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.