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Business Profile

Hair Styling

Mobile Wedding Hair/Makeup by Natasha

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Styling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:19/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first reached out to Natasha on March 3 2024 She agreed to do the hair and makeup for myself and 3 to 4 other for my wedding She requested a $200 deposit to hold the date. I sent this on March 9 and received confirmation that she got it on March 10 but no official receipt.The last reply I received from her was March 24 as I was trying to schedule my trial. I messaged March 27, April 23 and June 5 with no responses. I then reached out on her personal Instagram and the business ******** page and did receive a response with her phone number on June 29.I messaged her July 7 with no responses and July 21 with a response we set up a trial for July 26. I drove to Kelowna to my aunts house to have the trial only to receive a message that her son broke his arm and she needed to reschedule.She then said she could do the following evening at my sister's house but then I never received a response after multiple messages the next day.Aug 2 I received a message about booking a trial to which I gave options but never received a response.I was gone for 6 weeks in September and October and sent her a message saying we could do it when I got back and she said yes.I messaged Oct 28 to book another trial and received a reply of why not tonight and I said that I was busy in kamloops She also sent a photo of herself in a tanning booth with no clothes on which I thought was a bit weird but not meant for me so I ignored it We agreed to Sunday Nov 3 again at my aunts house in ******* (I live in *******)We agree to meet there around 3. She does show up at 4pm this time however when I ask where her stuff is she proceeds to say that she forgot it and that she can go home and get it then come back to do the trial and I agree She then messages ne an hour later saying we need to reschedule again as she is no longer feeling ******* this point I am feeling unconfident in her skills and asked for a refund to which she agreed and said she would send the next day. She has not returned it

Mobile Wedding Hair/Makeup by Natasha is NOT a BBB Accredited Business.

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