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Business Profile

Health Club

Anytime Fitness Kelowna

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter,******* *****, signed up for a 2 year gym contract on August 8, 2020 at the South Surrey location. The expiry is August 7, 2022. The membership got transferred to the Kelowna location since she attends school there. My daughter contacted them on Friday July 29, 2022 to inquire about wanted in cancel her membership when the contract expires. She was told that she was not able to cancel since the end date is now November 7, 2022. She asked for an explanation how it got extended and no answer was given. I, as her mother contacted Anytime Fitness on Saturday July 30/22 to ask for an explanation and to demand her membership to be cancelled according to the signed contract. Dylan the employee there stated that he is not sure why the end date is not August 7/22 since there is nothing in her file stating anything different. He said he would contact anytime fitness Human Resources. He called me back on Sunday July 31/22 stating that her membership was extended to now October 1/22 since her account had been previously frozen?? I explained that she has never froze her account and has never been notified that it has been extended. She has bank statements verifying that she has been charged monthly
    Dates seem to keep changing about the end date of her contract and it is not appearing to be legit. We are wanting her contract to be honored and for her membership to be cancelled as of August 7/22 without any penalties.

Anytime Fitness Kelowna is NOT a BBB Accredited Business.

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