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Business Profile

Labeling

Craft & Compass

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:17/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2021, We engaged Crema Communications dba Craft and Compass (Mica K*****, Owner/Opeator) as our Brand Marketer for our small business cafe. We signed a contract detailing the work to be performed, which would include new website design, logo design, e-commerce integration and social media. We paid him $2,100 of the total project cost deposit on Nov 1, 2021 (Invoice 988). We engaged and had meetings with Mica to plan the development of the logos and website, although nothing was sent to us in regard to the above, regardless of our numerous attempts at communication via text, phone and email. We had final communication from him on June 21, 2022 - where he said he would get back to us the following week on our webpage which was now 6 months late. We have not heard from him since, despite our attempts. We did send a formal Letter of Demand requesting the return of our deposit by October 15, 2022. If we did not receive the money by that date, we confirmed that we would file a formal complaint with the BBB. This is that formal complaint.

Craft & Compass is NOT a BBB Accredited Business.

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