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Business Profile

Landscape Contractors

Weber's Landscaping and Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I approached Cole W**** early spring 2023 to assist us in regular maintenance on our property. The yard work was too much & we wanted a regular schedule which our current landscaper could not provide this season. We met & agreed to some preliminary work – deco rocks, tree removal etc. That job was completed & paid in full. We met to sign an agreement for monthly maintenance. We made an agreement that included the completion of 2023 including fall & maintenance for the 2024 season. He had not mentioned a 2 year contract when we first met, I questioned the cost. He told me it was only an estimate & they would go by how long each clean up took. I signed the paper turned over a cheque; prepaid. He set a schedule of maintenance dates then changed all those. He promised some other chores in the yard for free, none were done. Came once in July, took pictures, someone with a blower; I checked the work after; nothing was actually done; I took pictures. Claimed to be here 3 hrs; he was not. Promised to come back August 10th to redo July work; he did not & denied it, I have the email. Started with excuses, so no clean up July. August the worst. We asked for full refund, that started pages of rambling emails verging on harassment. I saw only one truck & one employee. Last straw, when he did not come for the August date & promised to come that Saturday then Monday his day off & he had a crew in place. Monday morning started okay then it was not an enough notice; or he could only come later because he had to work out schedules. He suggested we meet to negotiate. At that point we asked for a full refund. Because I no longer trusted him & had enough of his lies, my husband was to meet with him here. He did not show but sent an email saying they had come a long way, knocked, rang the bell and no one answered. It was not true, no one showed up at our door; I checked the front door doorbell camera...why couldn't he just do the work instead of all the game playing?

Weber's Landscaping and Maintenance is NOT a BBB Accredited Business.

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