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Business Profile

Motorcycle Dealers

Banner Recreation & Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

This profile includes complaints for Banner Recreation & Marine's headquarters and its corporate-owned locations. To view all corporate locations, see

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Banner Recreation & Marine has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:13/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Morning,

      At the end of May, my husband went to an ATV dealership to see about purchasing a new ATV. He found one that he liked, but was not completely sold on it. He wanted a few weeks to ensure he really wanted that item (we were going to Edmonton and he had one up there he wanted to look at). The salesman had told him that he could put a $500 deposit on the said machine, which would hold it for 30 days. Before the 30 days was up, he decided he did not want the local machine. He approached the company for a refund, and they told him that the deposit was non-refundable. There was no indication on the receipt given that it was non-refundable, the machine has never been in our possession, there is no full bill of sale done for the machine, and the machine has never left their premises.

      Can they do this?

      Being that the 30 days is up now (we've been trying to dispute it through our credit card company being the dealerships refusal to refund), what course of action is available for us now?

      The company involved is Banner Recreation in Lethbridge AB (they have 5 locations through BC and AB)

      Customer Answer

      Date: 13/07/2022

      Told they would take a deposit to hold atv for 30 days. June 23 tried to get deposit back and told it was non refundable. No where on receipt does it state that. This item never left their showroom, was never in our possession.

      Business Response

      Date: 14/07/2022

      thanks for reaching out.  when the deposit was placed, it is my understanding that our team was clear about the deposit being non-refundable, HOWEVER,  that said when you requested to not take delivery of the unit committed. it is my full impression from the team that they represented to you that they WILL refund the money once we sell the machine in question.  given the inventory shortages, when we have a machine on hold for a customer, we turn away others with the expectation that the deposit is a commitment that the machine is spoken for.  i will confirm with the staff, but it was my understanding that the refund will be fully refundable once we sell your machine.  you are happy to reach to me directly at 250.308.6269.  derek b********    


      per:

      Good Morning, At the end of May, my husband went to an ATV dealership to see about purchasing a new ATV. He found one that he liked, but was not completely sold on it. He wanted a few weeks to ensure he really wanted that item (we were going to Edmonton and he had one up there he wanted to look at). The salesman had told him that he could put a $500 deposit on the said machine, which would hold it for 30 days. Before the 30 days was up, he decided he did not want the local machine. He approached the company for a refund, and they told him that the deposit was non-refundable. There was no indication on the receipt given that it was non-refundable, the machine has never been in our possession, there is no full bill of sale done for the machine, and the machine has never left their premises. Can they do this? Being that the 30 days is up now (we've been trying to dispute it through our credit card company being the dealerships refusal to refund), what course of action is available for us now? The company involved is Banner Recreation in Lethbridge AB (they have 5 locations through BC and AB)

    Banner Recreation & Marine is NOT a BBB Accredited Business.

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