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Business Profile

New Car Dealers

Kelowna Toyota

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 2 Customer Reviews

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Review Details

  • Idella M

    Date: 29/11/2024

    Idella M

    Date: 29/11/2024

    We found a car that my daughter was going to buy. It was for sale for $16,995 on the Toyota site and on Auto Trader. We came in on Monday from ****** to buy the car (cash in hand ). but found out it hadnt been through the inspection. They said they didnt know if it could be sold until it was inspected because if too much was wrong with it they would just be wholesaling it out. Lots of phone calls finally it was yes going to be able to be sold. I guess they never put a hold sign on it as they ended up selling it to someone else. Now they are lying about everything and being very shady about doing this. My suspicion is someone offered them more money.

    Kelowna Toyota

    Date: 06/12/2024

    Hi ******, thanks very much for the candid feedback. We understand your frustration, it can be hard finding a good used vehicle. Having said that, the reason we did not take a deposit is we could not reach an agreement. Your all in offer was $18,000 which was $2000 less than our listed price on a vehicle we just took in. It was stated at the time that this was all the money that would be offered, period. You then supplied a list of issues you wanted us to be aware of that you wanted to address on a 10 year old vehicle which we very likely did not have the room to complete. Due to this we did not feel we would be able to reach an agreement, no matter what it would cost in the shop. In that time, we had an offer for the full asking amount without a list of extra items to address. We are sorry that it did not work out in this situation but as mentioned, we are going to do our best to source another vehicle that will work for your needs. If there is anything else we can do please don't hesitate to reach out.

    Idella M

    Date: 16/12/2024

    The comments from Toyota are not totally correct. They are not telling the truth about the price and the way things went down. It was listed at $18, 999. On 2 sites. They seem to not care about making an honest deal. It is all about money for them. Hope they do better from now on. ****** *****

  • DJ C

    Date: 24/10/2024

    DJ C

    Date: 24/10/2024

    Made an appointment 3 weeks in advance for a tire swap. (winter tires on rims)Showed up for my service appointment 30 minutes early as it was scheduled for 9 ****** 10:30 a.m. I was advised by the service representative that my ******* tires had not yet been delivered to the shop.I was very dissapointed. So I returned home and had a meal and then returned to Kelowna Toyota.They "Kelowna Toyota" completed the tire swap and I was outta there by 2pm.A lot of wasted time and aggravation for a simple tire swap. For this I was only charged for the tire ********** closing, my time, effort and fuel cost is worth more than 30 minutes of paid labour.I did my part yet Kelowna Toyota did the very least to compensate for their mess up. Not the worst but certainly worth the 2 star rating at best.

    Kelowna Toyota

    Date: 28/10/2024

    Hi Dayn, thank you for the candid feedback and again our apologies for the inconvenience we caused for your appointment here at the store having not yet received the tires from our storage company. This is obviously not the service hope to provide while you are visiting the store. We did offer to drop the vehicle off to you or set a time where we could pick it up and drop it off so that less of your time was wasted but we understand that this did not work for you. We did also cover the bill of $55 for your tire swap to try and help make up for this. We are working with our storage company to better manage this for future appointments. Please accept our apology for the inconvenience. If there is anything else we can do please reach out to me directly at ***************************************** -*****, service manager

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