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Business Profile

Real Estate Photography

Ocular Reference Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Photography.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a newborn photoshoot. I was told I will pay 240 and they added 200$ extra. The photoshoot started later than agreed, the photographer dragged the photoshoot too long due to insisting on a specific pose that the baby found uncomfortable due to being stripped of clothes. I asked to skip that pose and move to other poses where he is clothed and wrapped warmly instead but the request was refused. I was also told that breastfeeding would take place during breaks which wont be included in the photoshoot time and wont be charged for it and that ended up being untrue. I was charged for that the breastfeeding time. Also, I was told I would be getting the photos within 24 hours but it has been over two days and they keep promising to send the photos and they didnt. Even though I paid the full invoice. ******** ******** ******** ********* **** *** ***** 

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