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Business Profile

Rental Listings

Homefinders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rental Listings.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** for 64 rentals within my search while scrolling and looking about 75% of the ads were removed from their host website I got 0 value out of my money

    Business Response

    Date: 06/02/2023

    Our records show that ******** did register Feb 4, and did get over 60 rentals the very first day. ******** also contacted Homefinders and complained that most or not all the rentals were already rented.  We admitted that that some of them may have been (but NOT all of them. We told her that now that she registered with Homefinders we will be emailing her up to 5 times a day of all the rentals that just were just posted on the website and guaranteed that ALL of them would still be available when sent to her. She agreed and I thought that we dealt with her in a professional manner. 

    I was surprised that she would contact the BBB after we left the conversation.  We are more than happy to refund her, ans we already have. Within minutes of receiving the BBB complaint, we submitted her request to our credit card processing company and approved that she gets a full refund. Please see attached the confirmed email that was also sent to the client.

    Thank you for forwarding the customers complaints to us.

  • Initial Complaint

    Date:10/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business claims to be BBB accredited A+ and does not provide a way for users to delete their accounts or personal information and provides no way for users to unsubscribe from their spammy emailing multiple times per day. The account edit page does not work in the user profile and no contact information changes can be made by the user. I do not want this company to hold my personal information or to contact me ever again.

    Business Response

    Date: 25/01/2023

    Thank you for letting us know that you received a complaint from an internet user.

    3 Things

    1- ********* NEVER paid for our service, so he is not even a customer of Homefinders

    2- We never received an email complaint from ********* ***, and if we did, we would have deleted them from our database right away.

    3- We have made sure that there is NO ********* in our database (see attached screenshot), so it will be impossible for us to contact or email this person ever again.

    The only way that this person will ever receive an email from us, is if THEY sign up again themselves.

     

    I hope that this clears this up

    If not please get back to me.

    Thank you

    JC R*******

    Homefinders

     

Homefinders is NOT a BBB Accredited Business.

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