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Business Profile

Sewing Machine Service

Linda's Quilt Shoppe/Sewing Machine Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28, 2025 I purchased a Baby Lock Allegro sewing machine Serial # ********* from *** ******* at ******* Quilt Shoppe in ******* B.C. for $1768.03.. It was in factory packaging with much Styrofoam tightly packed . The automatic needle threader would not work (which was one of my main reasons for choosing this model) so I threaded it manually. After sewing for a few minutes the Gutermann thread I was using broke and I had to rethread the machine. This happened 4-5 times more inside about 2 hours with me having to manually rethread the needle each time, bunched up fabric, stopped for no reason while the control pedal was still being pushed... and would continue sewing 8-10 more stitches after I took my foot off the pedal. I tried it out for 8 days and after much frustration, gathered the machine & the attachments up and returned it on February 5, 2025 to ******* Quilt Shoppe in *******. I live one hour drive away or I would have returned it sooner. I spoke with *** *******, explained my issues, told him that the machine just didn't work for me and requested a refund. He flatly refused. I left the machine and all accessories with him He told me he would have the sewing machine repair man look at it and call me. I offered to leave him a copy of the original invoice but was told he didn't need it , he had the information in his computer. I never heard from him so on February 25, 2025 at 9:30 AM I returned to ******* Quilt Shoppe, spoke with *** ******* and was told that ' no way would I get a refund because I did not provide the original packaging' . I explained that I could not possibly know the problems with the machine until I tried it out which required removing it from the packaging. Also that it would be impossible for me to 'repackage' i as it was very tightly packed in Styrofoam. I had given him 3 weeks to get back to me and hadn't heard a word from him. I do not want the machine back, or a credit. I only want a refund of $1768.03.

    Business Response

    Date: 06/03/2025

    Thank you for reaching out to us regarding your Baby Lock Allegro sewing machine purchase. We appreciate your business and understand that this has been a frustrating experience for you.
    As stated on your receipt and our website, all sales are final, and we do not offer refunds, particularly on sale items. Our return policy does, however, allow for store credit or a replacement in cases where a machine is found to be defective.
    We were not contacted immediately when you first encountered issues with the machine. However, when you returned it on February 5, we offered to have our certified service technician inspect it to identify and address any concerns. Since you stated that you did not want the machine back, you left the store without confirming whether you wanted the inspection to proceed.
    On February 25, our technician completed a full inspection and found no issues with the machines operation. Additionally, we offer lifetime free lessons to assist customers in getting accustomed to their new machines, and we would be happy to provide that service should you require assistance.
    Although we are unable to offer a refund, we remain committed to finding a resolution. As per our return policy, we are happy to offer you a full store credit for the purchase amount, which you can use toward another machine or any other products in our store. If the machine were unrepairable, we would have gladly replaced it, but since no faults were found, a credit remains the best option.
    We truly value you as a customer and hope to assist you in finding a solution that meets your needs. Please let us know how you'd like to proceed.
    Best regards,
    *** *******
    Lindas Quilt Shoppe

    Customer Answer

    Date: 06/03/2025

     
    Complaint: 23024486

    I am rejecting this response because: I was never given a copy of the 'Refund Policy' no was it anywhere on the original invoice...  see copy attached.

    Sincerely,

    ********* ****

Linda's Quilt Shoppe/Sewing Machine Warehouse is NOT a BBB Accredited Business.

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