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Business Profile

Shoe Repair

Galaxy Shoe Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off a pair of $400 steel toe work boots to get new stitching on the toes. I was told 6 weeks for repair. I dropped them off May 12 2003. I paid $63 up front. My boots have not been repaired and he doesn’t answer his phone. Voicemail tells you to email but he does not respond to emails. I’ve been to the store several times to get my boots back and money returned as my service has not been rendered and it’s been 4 months. The store is always closed. I want me boots returned or $400 for new boots plus my $63 paid for the repair. **** ** ********, not only did he take my money but also my boots.

  • Initial Complaint

    Date:10/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 29, 2023 I left a pair of shoes for replacement of worn heels. Estimated time for repair was six weeks. In mid May I tried to contact Galaxyby phone, e mail and eventually in person. There was no response and after several visits to the shop It was open and I was able to speak to the owner operator. He said he had been ill and therefore was not able to work. I was assured that the repair would be done in two weeks. In two weeks I tried to collect my shoes and after multiple trips to the shop which was closed I again was able to talk to the owner/operator and was told he had had supply issues which were now resolved and I was assured the work would be done in two weeks. After several more attempts to contact the owner/operator and leaving notes in his mail slot all to no avail I contacted the *************** ***************************** to inquire if the business was licensed and if I should be able to retrieve my shoes and the $50.00 prepayment which I had made. They do not get involved in business ethics but they assured me he was licensed. I trust you can be of assistance or at least warn others of his business practices. My next step is to pursue this through small claims court. Thank you.

    Business Response

    Date: 11/07/2023

    Unfortunately I have been extremely ill with a chronic illness. this new chronic disease has taken over my life and I'm doing my best to stay alive and work full time. unfortunately it has taken me a little longer then expected to get jobs done, because of this and material shortage.  I wish I didn't get this illness so I could work all the time, I am only human after all. ***** shoes are ready and he can pick up anytime. I do apologize for the wait, but the fact is my health does come first. If I didn't take the time to heal as beat as I could, I'd be dead today. 

    Customer Answer

    Date: 12/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Galaxy Shoe Repair is NOT a BBB Accredited Business.

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