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Business Profile

Water Purification Equipment

EV Green Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased our system, the EV Green 2 water system, December 1st 2024 for $3570, totaling $4708.80 on a 36 month payment plan of $132.80/m from their salesman *** ******. I was told this water system would clean my water better than a Brita filter. I was told it would take a day or two to fill the large 4 gallon storage tank but then it would get faster once the filters were full of water. The production rate for the system is supposed to be ****** gallons a day as per their website information on the system. I am getting 4 cups a day. Our water pressure is fine so i know it isn't that and it shouldnt be the filters after only a few months. I have tried contacting the company to no avail. To this date they have responded to one email out of 4 asking for my information so they could send a plumber, then nothing. I am tired of calling and emailing to get no answer or resolution.I want the company to send someone to fix it, or take it back and cancel the contract and return all money spent on it so far. This is too expensive of a system to not be working and still have to be using the Brita jug *** said we would be able to get rid of.

    Business Response

    Date: 03/06/2025

    Talked with the customer today, ******* at *******. We are sending someone to take care of the issue. I will notify BBB after we see the. Customer.

  • Initial Complaint

    Date:27/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a water filtration system from EV Green on April 30, 2023. The promise was made that it would proved healthy drinking water with many health benefits. We paid $3570.00 on our credit card. The until was fully installed by May 26. The water was undrinkable. The owner Lal said he would put in a new unit that would give us great drinking water. It was installed on July 11and completed on July 12. Lal said he developed the unit and it was worth more than our original unit but no up charge. We left the system charge for two days and when we tried to use the water we only got about two cups of water and it ran out. Several times we tried to use and there was very little water. I contacted Lal on July 18 and said I want the system removed and my money back. He replied he would see what he could do and we have not heard from him again. I have had a water specialist come here and check the system. He said the whole system in not worth more that $550.00 and would not work in our home because of our water hardness, iron content and particulate. The system does not produce any water. EV Green salespeople should know that the system wont work with our water unless we had soft water or install a water softener. ** **** **** ****** ** **** ******** ** ****** ******** *** **** ******* ****** *** ****** ** ******* **** ** ** **** *** *** *** *** **** ******** **** ** ******** *** ********** **** ** ****** **** *** ******* *** ********* ** **** ******* ** ******* ******* * ******* **** *** ********* ******* **** ****** ****** *** ****** ********* ** ***** **** *** ********* *** ***********

    Customer Answer

    Date: 29/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

EV Green Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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