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Business Profile

Wedding Supplies

Ashbury Bridal Couture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I provided details in the other section.

    Business Response

    Date: 13/09/2023

    *************************** received $500 which is her portion of the 60/40 split that we do. She signed a contract stating the same 60% for the boutique and 40% to the consigner.  Our POS system does the split so the amount is generated from the sale amount. This information is also on our website. We do not provide bill of sales to consigners as it has confidntional/personal banking information on it from the purchaser. I called and apologized for any miscomunication. If there is anything else I can offer, please let me know. 

    $1250 sale price. 

    40% is $500. 

    Customer Answer

    Date: 13/09/2023


    Complaint: ********

    I am rejecting this response because: I already understood the point she keeps making. I have no problem with the 60/40 split, nor have I ever had an issue with it. I don't think it's unreasonable to expect some form of bill of sale. Again, I asked for this information on multiple occasions. After not hearing from Ashbury Bridal for a very long time (my dress was brought to them during pandemic), I contacted them to say I'd be coming up to retrieve the dress myself, and pay any outstanding amount for storage/cleaning. Suddenly I was informed that the dress had just sold! I was told purchaser had until end of July to pay for it. Fine with me. However, it was then that I requested an itemized bill of sale (sans personal information of purchasing individual). *** ** **** ******** *** ******* ***** ******** ** ** ****** ** ******* ***** *** ** ** ***** **** ****** **** * **** ******* ******* * *** ******* ** ********** ***** ******* ***** ***** ****** **** ******  *** ** **** ***** * **** ** ******** ** ******** **** ***** *********** *** ******** * ***** **** ** *** ***** ******** ************ ***** ******* ** ******* ** **** * ****** **** *** ********** ********** ************ 


    Sincerely,

    ***************************

Ashbury Bridal Couture is NOT a BBB Accredited Business.

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