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Business Profile

Auto Repairs

Frank Laird Automotive

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Frank Laird Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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Frank Laird Automotive has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • kyle s

      Date: 23/10/2024

      kyle s

      Date: 23/10/2024

      I recently
      brought my vehicle into Frank Laird Automotive for a diagnosis. When I got the
      bill, they had done unauthorized work that they would like to bill me for. We
      had an agreement that they would call me if the car needed any more work done, and
      instead of doing their diligence and calling one of the two numbers that I had
      left, they did work without my consent. And now they are billing me for it. The
      car was there for a general diagnosis. With this suspected timing chain issue,
      Instead of just diagnosing the problem, they have changed the spark plugs and
      they’re now billing me for the time that it took as well as the plugs. This has
      nothing to do with Running a diagnostic test on my car. When I asked them to
      rectify their mistake and told them that I did not want to pay for the new
      plugs that I did not authorize, they told me they could take them out and
      replace them with the old plugs but it would take an hour and they would charge
      me for the time. So either way this business is trying to scam money from
      people by doing work, not authorized by the customer!

      Frank Laird Automotive

      Date: 04/11/2024

      Re: Kyle Scott 2008 Cadillac CTS "This vehicle has lots
      of issues he isn't concerned about at this time - He is concerned with the CEL
      flashing on acceleration. You need to insert the key & turn to the right to
      open the driver’s door. Another issue he will deal with at a later date--"
      This is exactly what was written on to the repair order after discussing what
      to do with the front end desk. The order was then given to the tech. With the
      initial diagnosis, we pulled 13 data codes from the computer. At this point the
      general diagnosis would be, your vehicle has a lot of issues-but you already
      know that-so we proceed to diagnose, in particular, why the CEL is
      flashing---MOST times it is due to a cylinder misfire. Your vehicle had 5 codes
      set pertaining to cylinder misfires, so that is where we started. We pulled all
      the plugs and did a compression test--flat rate out of the Mitchell manual for
      this procedure alone is 3.2 hrs--Check it out, phone around, get a quote on a
      compression test. With the lowest cylinder at 160 psi and the highest at 225
      psi we decided to put in the new plugs as there was no compression reason for
      severe misfires (the plugs were in very poor condition), and we have many times
      solved flashing CEL's with simply new spark plugs. But not this car, it had
      other problems as well as worn out spark plugs -3 of the engine codes were
      related to crank/cam correlation (mechanical timing-chain stretch-). Further
      testing proved that the chain was indeed stretched to the point of inducing
      misfires. Not a cheap repair no matter how you do it. While your car was here,
      we had to jump start it several times and recharge the dying battery. Also when
      you sit in the seat-as you know-and turn the key on there is VERY loud
      electrical noise that is hard on the ears. All in all, your car is in a very
      poor state of repair. Many problem cars get charged anywhere from 1-3 hrs
      labour alone for proper diagnosis. I actually felt bad for your situation and
      only charged 1 hr plus the spark plugs. I did not feel bad for you when you
      were not nice to my daughter on the phone though, you could probably tell by my
      attitude to you in person. What comes around goes around. You can call us
      scammers but I can show you hundreds of people who disagree. In my honest
      opinion your car should not be on the road. We certainly did not overcharge
      you.

    Frank Laird Automotive is NOT a BBB Accredited Business.

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