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Business Profile

Event Center

RiverView Estate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My partner and I got married on June 21st 2024 in *******. So many things went wrong on our wedding day and the weekend that we were there. The big thing was I got bed bug bites all over my body. Some of the other things that happened are -Heat being on when it was 28 degrees outside, our elderly grandparents couldn't sleep because it was so hot. We kept asking the venue lady but there were 5 separate instances were we had to get her to come turn off the boiler which it turn turned off the hot water. -The venue owner had a viewing during our reception, one of my family members saw a family come tour the property. All of our things were in our rooms unsecured. Our jewelry for the wedding could have been stolen.-One of the fridges didn't work -One of the ovens didn't work -Picnic benches at the venue were so old and unstable a few of our guests almost fell over.-Grass was being cut when we arrived preventing our vendors from setting up arch and chairs outside -They said there would be a pond and rose bushes installed for our stay but that didn't happen -Venue owner stayed the weekend even though we were told the whole facility would be ours for the weekend. -Random men walking around venue while we were staying there -Our sliding door to the patio didn't lock, this is a safety concern

    Business Response

    Date: 19/07/2024

    Hello BBB

    Thank you for the email. We understand client is unhappy and we have offered full refund as requested if that what makes her happy.Pls find copy attached.
    We do not want to bother anyone by pointing issues and would like to settle it and move forward.
    Whatever might be the reason for the issue, we are very sorry and apologetic to our client that she went through

    Thanks
    Riverview Estate

    Customer Answer

    Date: 26/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

RiverView Estate is NOT a BBB Accredited Business.

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