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Business Profile

Yoga Studio

Oxygen Yoga & Fitness Willoughby

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Studio.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    according to ***** if a member moves more than 30kms a refund should be honoured, see sections below and the oxygen yoga franchises contract states these terms but the langley location failed to provide a contract at the time of purchase and then failed to honour the refund at the time of move when I signed up at a another location I notice the terms on the back of the contract and that they are based on *****

    ********** ******** ******** * ************ ** *** * ******** *** ****** * ********** ******** ******** ** ****** ****** ** ************ ** *** ******** *** ***** **** ** **** ***** *** **** **** *** ******** ******** * **** ** *** ********* *** * ******** *** ****** * ********** ******** ******** ** ****** ****** ** ************ *** *** ****** *** *** ************ ** *** ******** ** *** **** ** ***** *** **** * ******** ****** ***** *** ************* ** *** ********* ** ***** *** ******** ******** ** *** ********* *** * ******** ****** ** *** ************* ** *** ******** ********* ******* *********** ****** ********** ****** **** ********* ******* ** ****** ********** ** *** ********* ************* ** ******* ** * ******* ************ ** ***** ************* ******* **** *** ********** ********* ************* ** ************ ******* ** *** ********** ********* ** ** ****** ** ******** *** ********** ******* ** ****** ********** ** *** ******** *** *** ********* ** *** ******** ** *** ********* ** *** ********* ** *** **** ****** ** *** ******** ** ********** **** ******* *** ** **** *** ******** ******* *** ******** *** *** ******** ** **** **** ** ** ******* **** **** *** ******** *** *** ******** ******* **** *** ********* ** *** ******** **** *** ******* ********** ********** *********** ********** *** *** *** ** *** ******** *** **** **** ** ** **** *** ********** *** *********

    Business Response

    Date: 29/08/2022

    To Whom It May Concern

    This not our address and I have no idea who this complaint is from?

     

    Lori C******

    Oxygen Yoga & Fitness Langley

     

    Customer Answer

    Date: 29/08/2022

    Hi The address is  Oxygen yoga willoughby - 20728 Willoughby Town Centre Dr #120, Langley Twp, BC V2Y 0P3. They own two locations in langley but this is the franchise I had attended.

    Business Response

    Date: 30/08/2022

    Thank you for addressing this matter, there’s always two sides to every story. Being away with limited access to emails I was not able to get back to said client in a timely matter (6 days) resulting in a email from BBB which has us disappointed and upset. We have been in business for 10 years, a family business and we take great pride in member satisfaction and safety. The details provided does not state all the important details. I have attached a picture which was provided by the member. Once she provides us with her proof of new address which needs to be provided for us to be able to address her account accordingly, this policy is in place for us to be able to address each account accordingly and not be taken advantage of. Purchase documents are provided via email and contracts can be picked up in the studio if members request, there was no such request. Thank you for your assistance BBB, I’m currently waiting for email replies from this member so that I can move forward and address accordingly! 

     

     

Oxygen Yoga & Fitness Willoughby is NOT a BBB Accredited Business.

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