Asphalt
Summit PavingInformation and Alerts
Service Area
- Greater Vancouver County, BC
Alert Details
This business has 2 alerts.
Pattern of Complaints
Pattern of Complaint:
As of May 14th, 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Repair Issue
Consumers complained that repairs weren’t completed as promised.
Consumers complained that the business did not follow through on their 100% Satisfaction Guarantee.
Consumers complained that the business did not provide warranty services.
Consumers complained that the workmanship was shoddy.
We offered Summit Paving the opportunity to address the above identified patterns. We did not receive their response.
Alert
In the month of March 2024, BBB investigated Summit Paving's business practices. This investigation was prompted by a large volume of complaints, consumer inquiries, customer reviews, and on our scam tracker reports.
A consumer contracted the company and "paid $5,500 for a new driveway and drain cover". They reported that the work was unfinished and the company did not come back to complete the contracted work.
Another consumer reportedly paid $9,000 for paving work that was not done properly. It was reported that water was pooling, the ground was unlevelled, and the crew did not clean up after work was done. The consumer was told the crew would return to level it. An appointment was made that someone would come out but no one came and the consumer was then told that "it would be better once the weather got warmer." Follow up calls were made to the company but "no one answers the calls or text messages".
Another consumer reported that work was arranged to be performed to do their driveway but it was not done to satisfaction. The consumer asked the company to come back but no one came back to fix the issues and did not hear back from anyone.
Another consumer reported after giving the full payment, the work began but "left the asphalt work unfinished". Again the consumer contacted the company by phone and left voicemails, but they did not return the calls and "left with money and work not completed".
As of April 19, 2024 BBB has exhausted all forms of contact to the business. All phone numbers, websites, and emails are disconnected. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel and/or alert local authorities and report it to the Canadian Anti-Fraud Centre.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.