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Business Profile

Auto Repairs

Gateway Auto Wrecking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Gateway Auto Wrecking's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gateway Auto Wrecking has 2 locations, listed below.

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    • Gateway Auto Wrecking

      5660 - 198 St Langley, BC V3A 7C7

    • Gateway Auto Wrecking

      10886 Timberland Rd Surrey, BC V3V 3T5

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased what was supposed to be a running engine. Got delivered on a pallet by ace courier to port alberni. Unwrapped it and valve covers, intake coil packs was all broken. Called gateway and he said it shipped out fine, sent him video and pictures. Called him again and he said he would ship damaged stuff over to me but now been a month and havent seen anything and he hasnt returned my calls.

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction July 6, 2022. Paid $125.44 for a Front Door Switch for a 2008 ****** Sedan. The person who served us informed us at the time of purchase several times that this part is "100% GUARANTEED", and "I guarantee it", stating it will most definitely be in perfect working condition. And, then the part never worked. I have attempted to get a full or partial refund, stating I am happy for them to keep the money for the time/labour of taking the part out of their car, however they say their policy is NO REFUNDS EVER. They have now retracted on their guarantee because apparently "no electrical component is guaranteed", which completely contradicts their former statement guaranteeing the part. Furthermore, they have been extremely rude on the phone, hanging up on me several times.

    Gateway Auto Wrecking is NOT a BBB Accredited Business.

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