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Business Profile

Event Center

Glow Gardens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:21/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have made several attempts today to resolve this amicably. on Nov 25th i purchased 6 tickets to Christmas Glow in Langley for this evening at 7pm. Last night and today there was a snowfall of 2 times the expected forecast. There has been a provincial and municipal advisory to not attempt travel/driving unless essential. It has been snowing all day at our residence in Burnaby, and the roads are treacherous. Langley is even worse. The communication from the news shows the dangerous and hazardous conditions with photos in the current newspaper. Despite that, whereby i anticipate many unless walking distance will not attend, the company has recently put out a discount code to sell even more tickets. Despite the hazard, they are not cancelling the event so that they can claim that it is non refundable. When i first inquired it was not explained that municipal advisories would not warrant a closure. This does not seem to us to be honest practice. we would like a refund on the 6 tickets purchased as it is impossible to attend the event this evening and given the hazard and continuous snow the event should in good faith be cancelled. the forecast continues throughout Christmas. After that we return to work and Glow ends shortly after so we are unable to reschedule such an event. refund 108.65.

    Business Response

    Date: 03/01/2023

    Hello,

    This customer was refunded, I saw to it myself. We were scrambling to adjust given the unprecedented weather and just did not respond quickly enough to this customers liking. I assume that means this is resolved

     

    Thanks

     

    Matt S*******

    Customer Answer

    Date: 03/01/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 18619701, and find that this resolution is satisfactory to me.

    they did decline a refund the 2 times i requested, but after they saw the complaint through BBB they agreed.

    i appreciate it.



    Sincerely,

    ****** *****

Glow Gardens is NOT a BBB Accredited Business.

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