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Business Profile

Fireplaces

Mainland Fireplaces

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplaces.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromCarolyn W

    Date: 23/12/2022

    1 star
    Mainland Fireplaces has major company issues. We ordered a new fireplace as a part in our old unit failed and could not be replaced. They set the install date and simply did not show. I had to repeatedly call them to find out what was going on. It turns out the fireplace unit was stored in their warehouse and the person with the key went on holidays, so they could not get the unit.
    Yet, they didn't even bother call me to let me know, leaving me hung out to dry.
    Further, upon initial review of their installation, they found that they ordered the wrong fireplace requiring the replacement with the unit mentioned above. Their installer took the existing gas line with him.
    I had to hire a new gas fitter to put the old fireplace back together. He made me aware of these issues. I will have to pay $500 to get my problem solved, caused by Mainland Fireplaces.
    Completely unprofessional and totally broken as a business enterprise.
    Use them at your own peril.

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