Reviews

This profile includes reviews for Jag's Furniture & Mattress's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jag's Furniture & Mattress

  20359 Langley Bypass Langley, BC V3A 3E8

  
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  Jag's Furniture & Mattress

  1555 United Blvd Coquitlam, BC V3K 6Y7

  
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  Jag's Furniture & Mattress

  32009 S Fraser Way Abbotsford, BC V2T 1W3

  

Review Details

• Review fromCorinne T

  Date: 24/06/2024

  1 star

  Corinne T

  Date: 24/06/2024

  Do not Deal with Jags Furniture stores . They miss lead you when purchasing furniture . They have you sign the agreement . Then place a stamp on the agreement without you advising you . To state Final sale , no refunds or exchanges no Cancellations . Place all this in an envelope . Tell you the new furniture is coming from there warehouse . Received 6 chairs 4 Damage . Called the store asked me to speak with customer service , offered to replace them ,received 4 more chairs 3 were damage quality not the same . . I also called General manger he said he would assist me with options . Never follow-up with me . I also asked him about the range of negative comments on social media He Was not concerned about the negative comments . As I have purchased other furniture over the past years from Jags . I felt no need to check comments . I wish I had . Sales person Offered Guardsman furniture protection. But declined to tell me that you cannot cancel The policy ,once the furniture is received. Another misleading information. Still waiting for resolution .
  

  Jag's Furniture & Mattress

  Date: 25/06/2024

  Hello *******,We are sorry for the inconvenience caused to you. Upon reviewing your case, it's important to clarify that the issue you've highlighted regarding the fabric is related to the natural characteristics of velvet, which can display variations in shade when rubbed or touched. This is a standard feature of the material and was communicated to you during your initial visit and purchase.Regarding your request to cancel the accidental damage insurance policy after delivery, please understand that once a product has been delivered, our policies do not permit the cancellation of insurance or any changes to the terms agreed upon at the time of purchase. We also exchanged the chairs for you, out of which you only accepted one, we offered you to come to our store and select which chair you like (same model).Unfortunately, we cannot allow the reselection of the products as per our company policy.

• Review fromCatherine S

  Date: 16/06/2024

  1 star
  Sales experience was amazing. Left feeling great about our purchase. Furniture quality is a major issue. Within a few months of owning the sectional, the seams started separating. Progressively got much worse (once theres a separation, it will keep going). Tried claiming under furniture protection and it was decline due to manufacturer quality issue. Jags has a repair person come out who says damage is too extensive, they send to manufacturer. Manufacturer says sorry damage is too extensive and Jags leaves it at that. Nothing done for what was to us, a major purchase at that time. Its not like I have another $1,800 sitting around to buy a new sectional. Very disappointed in Jags and the quality of the furniture they are selling.

• Review fromLynedah V

  Date: 24/05/2024

  1 star
  Poor after sales service. Poor communication after 2 month wait, told the deluvery will be at least another 2 months.

• Review fromSherri H

  Date: 15/04/2024

  5 stars
  We recently purchased a sofa, ****************** from **. His helpful, friendly service was incredible! Product was ready ahead of schedule and delivered on time by 2 diligent gentlemen. I'd highly recommend Jag's Furniture to anyone in the market for locally made, high quality furniture at a competitive price. So happy with our purchase and all of the great service we received.

• Review fromRoni J

  Date: 10/04/2024

  1 star

  Roni J

  Date: 10/04/2024

  Furniture is extremely poor quality, have only had sofa for less than 2 months. The store does not support the consumer. **************** is delayed and non responsive. Owner defaults and does not answer any emails or return messages.
  

  Jag's Furniture & Mattress

  Date: 11/04/2024

  We apologize for any inconvenience caused to you. We did our best and contacted the supplier regarding the issue. As mentioned in the email conversation, sinking and sagging are not covered under any warranty, it is considered normal wear and tear.

• Review fromYvonne L

  Date: 13/01/2024

  4 stars
  I purchased a recliner on Jan. 8 from ************ was so pleased with his service. He was very patient and listened to what I was saying and looking for. We went through several chairs and they were not right due to size, color, fabric etc. When I was ready to give up he found the perfect chair and was able to get it in the color I needed. The price was right and he worked out all the details for me. I felt like he enjoyed finding the right piece for me and my purchase was a good experience. I have bought furniture from Jags before and those pieces are still serving us well, Thank you *** for your service. Sincerely ***********************************

• Review fromChad M.

  Date: 05/08/2023

  1 star

  Chad M.

  Date: 05/08/2023

  Absolutely horrible customer service. We purchased a couch from them the langley location and paid for the extended warranty which was supposed to cover all damages. The fabric started coming under after only 8 months. The extended warranty claimed it as a manufacturers defect so we went back to the store to sort the issues. Now going on 4 years later they are still giving us the run around saying it is passed the 1 year manufacturers warranty even though the process was started before that 1 year warranty was up. They have recently ghosted us refusing to actually fix or replace the couch we spent thousands of dollars on. We will not be visiting this store ever again and are currently sourcing the means to contact their head office hoping this is not how they intend their stores to be run. They only course of action to rectify the situation is a full refund or a new couch to replace the current one. Beware when purchasing anything from this store
  

  Jag's Furniture & Mattress

  Date: 06/08/2023

  Yes, you bought our ****** 6 Piece Sectional for CAD 3000 delivered on 17th October 2020. On 9th September 2021 you emailed us notifying us that your claim with the extended warranty has been denied and on 5th October you forwarded the warranty email to us. On 5th October 2021, we contacted the supplier regarding the issue. Please note that fraying, peeling, and shedding of fabric after quantifiable use is not considered a manufacturer defect – it happens with use. However, in good faith, we contacted the supplier to see if we can get some sort of resolution. Thereafter, we see in our company records, there was no contact between our customer service department and you. No emails/calls/follow-ups were initiated from either side. We are in no way saying that it’s the customer’s sole responsibility to follow up on their issues, however, with things like employee turnover, our point-of-sale software transitions, the said supplier’s entire system being hacked, your email got lost somewhere along the way. In March 2023, ******* came to our store to get an update and that’s when we realized that we never got a follow-up from the supplier on this issue. We took multiple steps after that to get a resolution for you – we tried to overturn the claim but substantial time had lapsed so we were denied that request, we filed a new claim on your behalf but since in your old claim you hadn’t specified any particular incident and said that the fraying happened with use this claim was also denied with the same reasoning*. We also contacted the supplier, and had multiple conversations with them regarding this case. They apologized and said this has never been a manufacturing defect and would never have been approved. But since their team did not reply in a timely fashion, we had them send new seat covers for the entire sectional even if our company had to bear the cost. As soon as we got the covers, we started the process of scheduling your repair with our technician. Replacing the covers of a very large sectional requires at least 8-10 hours of labour. Due to some personal emergency and the laborious task, the technician had to keep postponing the repair. When he did indeed have the chance to inspect the photos and give us an estimated cost of repair, our technician quoted CAD 1680 for the repair (just to replace the seat covers) which is way beyond what we can get approval for. We have already delivered the covers to you. If you or anyone you know is very handy, they might replace the cover themselves, however, we cannot cover the cost of the repair. We acknowledge your frustration and wished this could have been resolved in 2021, however, the resolution would still have been the same. ********** extended warranty is an accidental coverage that covers any sort of damage/stain. It does not cover anything that happens with normal usage. All this is explained in the warranty package each customer gets after their warranty is registered.

  Chad M.

  Date: 10/08/2023

  This is an out right poor justification. The original attempt of contact was before the 1 year manufacturers warranty which would cover this defect but you pushed it and pushed it beyond that time frame and that is your companies problem not mine. Fabric fraying of a couch from sitting on it for less than a year is NOT wear and tear and everyone knows that. That also still doesn't explain your customer service reps reasons for avoiding all further contact like she did in the beginning. After the original email we had tried to reach out again with no success because she was always "out of office" when we tried to contact anyone to sort it out. We also told her that the extended warranty company refused to cover it because it was in fact a manufacturers defect but she went ahead and tried to make 2 seperate claims to them prolonging the resolution when she told us she was getting it sorted with the manufacturer so it's Been one lie after another. Your review history of proof that your customer service needs a whole lot of work whether you admit it or not. First email was sent in September that right, you don't need to remind me as I as well have ALL emails saved in my files but initial contact by phone was 2 months before that with no one contacting me back so that's when I sent the email. Your customer service representative also stated she was paying out of pocket for the repair which we have records of as well and now your telling me you can't get approval for it? Nothing lines up with your numerous excuses to stand behind your product. There is a reason there is a consumer goods act and consumer protections laws implemented in ** and all across ****** to protect consumers from being stuck with defective products such as this. If initial contact wasn't made within a reasonable time frame of purchase the I would understand your look on this but that is not the case here and you have shown in writing that we have in fact tried to rectify this within the first year of purchase. I really hope this can be sorted out.

• Review fromDavid F

  Date: 01/02/2023

  5 stars
  We were very pleased with the service AJ gave us. He was very polite and gracious and answered all our questions. He knew his products well . Asked us what we were looking for and within no time at all found the item we wanted. ******** was prompt, arrived on time.We thank him so much for his great service and will definitely shop there again.Thank you. *****