Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

BC Crono Lock provides locksmith services for installs and repairs for everything on the door except the door itself.  Services for Locked Out, Vehicle Remotes, Rekeys, Mailbox Locks, Vehicle Keys, Lock Repairs.

Products and Services

Rekeys

Vehicle Remotes

Lock Outs

Mailbox Locks

Lock Install

Lock Repair

Lock Sales

BBB Accredited Since: 7/12/2022

Years in Business: 3

Photos and Videos

Business Details

BBB File Opened:
5/12/2022
Business Started:
24/7/2021
Business Incorporated:
24/7/2021
Business Management:
Talia Conn, Administrator
Rory Conn, Director

Additional Contact Information

Principal Contacts
Rory Conn, Director
Customer Contacts
Talia Conn, Administrator
Rory Conn, Director
Additional Email Addresses
Primary: Email this Business
Sales: Email this Business
Technical Support: Email this Business

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Payment methods
PAYMENT METHODS AND PAYMENT POLICIES
For all on-site sales and services, we accept: Credit, Debit, or Cash. Payment is taken on-site at the time of sale. We DO NOT accept cheques for any sales under $1000.00 CAD, and only for commercial accounts with a positive payment history over at least one year. All invoices must be paid in full within thirty (30) days. After thirty (30) days a $50.00 CAD late fee will be applied to your account. At that time no further services will be provided until your account is settled in full. We want to keep our pricing fair and reasonable, which is why we require prompt payment of all invoices. Late payments for High Security Clients may result in termination of your High Security membership benefits.
Refund and Exchange Policy
ON-SITE SERVICES RETURN POLICY
We accept returns on eligible items that are defective within 30 days, with proof of defect. Items that are damaged or wear out due to excessive or improper use will not be accepted for refund or credit. After 30 days, a credit may be offered on a case-by-case basis. Please contact us if you experience quality issues with your purchase beyond 30 days.
PLEASE NOTE: All Special Order items are non-refundable. We are more than happy to procure and install your obscure hardware, but we cannot offer a return or exchange for hardware we will never sell again. In cases of factory defect, please contact us so we may work towards an amicable resolution.

LOCK SHOP RETURN POLICY
We accept returns on eligible items that are defective within 30 days, with proof of defect. Items that are damaged or wear out due to excessive or improper use will not be accepted for refund or credit. After 30 days, a credit may be offered on a case-by-case basis. Please contact us if you experience quality issues with your purchase beyond 30 days.

PLEASE NOTE: All high security locks are FINAL SALE. No returns, or exchanges will be offered for high security locks due to the nature of the item. In cases of factory defect, please contact us so we may work towards an amicable resolution.
Other Resources
Ministry of Justice - Security Programs Division
PO Box 9217 Stn Prov Gov't
Victoria BC V8W 9
Phone Number: 1 855 587-0185 (press option 1)
https://www2.gov.bc.ca/gov/content/employment-business/business/security-services/security-industry-licensing
[email protected]
Business Categories
Locksmith

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.