We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Dealers

International Motorsports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

This profile includes complaints for International Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

International Motorsports has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * In September of this year I purchased a 2024 GasGas dirt bike from International Motorsports in *******. * I had a number of concerns with my experiences throughout the process, of which I forwarded to **** ****** (the owner) shortly afterwards.* Following a number of back-and-forth emails (and an extremely concerning phone call with ****, where he acted in a very unprofessional and confrontational manner) a resolution was found.* On September 24 **** offered me an in-store/online credit of $500 and I thanked him for it. * He followed up on the same day with this offer Were not here to f*** anyone over ***. Life is too short man. Want me to send yah an autographed **** *** Helmet or something ?? What size are yah ??* He did not imply that the helmet was in lieu of the $500 store credit and my response also did not imply I would accept a helmet in lieu of the credit.* He then said he would send some pics of helmets to choose from, but never did. I assumed he was never serious in the first place.* I was having difficulties accessing the $500 store credit online, so **** forwarded me to **** Ink, the parts manager.* **** helped me sort things out and get an order placed for two pairs of riding pants and two riding jerseys. * **** took **** payment of $110.91 from me, which was the difference of the total cost and the $500 store credit.* I received notifications that the clothing had arrived at the store and that it would be shipped to me. * I asked **** for a shipping tracking number and he said he would get it to me. He never did.* when I inquired as to my order status, he told me **** sent a helmet in place of the clothing.* I explained I did not receive a helmet and that I wanted the items we agreed to and that I paid for. * They are now ignoring me and not sending my order.* this was a legally binding transaction that they are refusing to honour and I am looking for your assistance to resolve this matter. Thank you,*** *********

    • Initial Complaint

      Date:26/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a **** motorcycle from international motorsport in Langley BC.
      At the time of purchase, everything seemed amazing. The salesman was very friendly and quick to provide helpful information that I requested. The answers I recieved to some of my questions was a big factor in my decision to purchase a **** bike.

      Prior to purchasing, I requested that the salesperson enquire about a certain part (charge tank) for the electric motorcycle that would allow me to access the level 2 chargers that are available on many routes throughout the province for fast-charging. I was excited about the prospect of being able to use the bike for summer road trips for the entirety of the season.
      I was advised that it would take two weeks to have the part in store and installed. I was told this both before, and during the purchase of the bike. I purchased the bike as a cash purchase and left it at the dealership to organize and install this part, with a few other additions. I looked forward to riding.

      After purchase, everything quickly began to chang. Two weeks passed, and I hadn't been given a update on the install. I reached out to the dealership parts department, but nobody got back to me in parts or service regarding the part.
      I contacted zero motorcycles to inquire how long the part would take and was told late August - and I was also advised that there is a huge shortage regarding that specific part. I was advised this was not new information within the company ****** or industry (dealerships).

      This was extremely frustrating to find out, as not only had I asked for this to be looked into prior to purchase , but the two week lead time was the governing factor in my purchase of this bike. If I would have been told honestly that it would take until August, or that the dealership was uncertain, I would have purchased another bike at the time from a dealership much closer to where I live so that service and parts would be easier to obtain.

      Much more.

    International Motorsports is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.