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Business Profile

Moving Companies

BC Alberta Movers
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for BC Alberta Movers's headquarters and its corporate-owned locations. To view all corporate locations, see

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BC Alberta Movers has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:28/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Alberta BC Movers to move my belongings from where they were packed in a home in rural Alberta to Vancouver. Initial contact was with Walter P******** on Nov 22 2022, and move happened on December 19 2022.

      The moving company sent one person in a truck to move everything. Packing was rushed, and items were not properly tied down. Several items of both financial and emotional value were damaged, with signs indicating that they had been bouncing/rolling around in the back of the truck. Items included an expensive garbage can, stereo, record play, speakers, antique trunk. The value of the items likely met or exceeded the value of the entire move.

      I contacted the company about resolution on January 22nd once I'd fully moved in and inspected items. They were unconcerned but agreed to look into some insurance coverage. Since then I have been unable to contact them or receive resolution. It's currently March 28.

      Business Response

      Date: 28/03/2023

      Hi *****,

      we have again reviewed your move and we do not insure items that are not boxed. Packing services were available, but declined. Electronic like turntables should be packed properly. 
      All of this was discussed at the time of pickup. 
      thank you again for bringing this to our attention and we will ensure other move’s have the same help to ensure there items are protected. Ultimately its the customers responsibility to pack items properly or pay for packing service. 

      thank you again for bringing this forward. 

      walter

      Customer Answer

      Date: 28/03/2023



      Complaint: ********



      I am rejecting this response because:

       

      None of this was discussed at the time of pickup, there was no consultation on packing at all and no refusal of packing service.   Also, damage was done to items that could not be packed or should not have needed to be packed such as large speakers, large household garbage can, and antique trunk.  Damage was also done in some cases to packed items. Items clearly were damaged due to shifting and rolling in the truck because they were not secured properly.



      Sincerely,



      ***** *****

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