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Business Profile

Plumbing and Heating

Goodfellas Plumbing & Heating Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:28/12/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted Goodfellas plumbing to provide us an estimate for a basement bathroom renovation in 2022. Devin ******* came out and provided us a quote that we accepted and paid the deposit of $2,228.00 on the 15th June 2022.
    Due to some issues and ownership change at Goodfellas plumbing in the middle of this year, we agreed that he will return the deposit.
    On the 20th September I messaged him again and confirmed again that we would like to get reimbursement and provided the email address for the e-transfer where he can return the deposit to. He replied the next day asking for some time as the ********** affected his finances but they were back in work again and the reimbursement was "priority" for him. I told him that it was OK, and I was willing to wait as long as he provided updates and to that he agreed and confirmed that he only needed a couple weeks.
    On the 4th November I asked for an update, no reply.
    I called him on the 20th November, no answer but received a text that he was going to make the reimbursement on Friday (24th November), which didn't happen eventhough I sent a reminder on that day.
    On the 27th November I asked for an update again and received a text that he was going to make a payment of $1,000.00 on Friday (1st December) and the balance on the next Friday, but again, nothing was received. I messaged him that I understand if there are issues and that I am patient as long as he updates me regularly, even offered him to pay the balance by the end of the year if he can make the deposit for the first half as promised, but no reply eversince and he is not answering even when we call him from my wife's phone.

Goodfellas Plumbing & Heating Ltd. is NOT a BBB Accredited Business.

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