We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Skookum Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:23/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey this place is holding my truck on me as well as my skidoo was in an accident and vehicle is a write off so now its sitting in skookum towings yard been over 3 weeks and **** is even getting upset all the dude has to do is take a picture of my truck so icbc can start the process in getting me a vehicle as I much need to get to work every day the tow company was exposed to do it the day of, but is been sitting there since November 30th as he collects storage fees from ****. He wont answer the phone went out to talk to The dude, and he said Im to tired would have to open the gate and move a car says 24/h 7 days a week in the website and every where else. They just havent done nothing to help gave him my number have called every day and no answer, Im pretty sure hes just using it to collect storage fees for my skidoo and truck.. I need this to hurry up I have to work hes affecting my wellbeing by me not able to make money and pay my bills Im a tax payer and need a vehicle to do so!!! I would greatly appreciate if you could help me please

    Business Response

    Date: 03/01/2025

    To whom it may concern. THE REGISTERED OWNER (**) or **** was not being charged for any storage fees regarding his snowmobile that was still stored on the back of his vehicle.   ICBC photos were submitted not long after Skookum recovered the **s vehicle which was requested by the ***** not the **.   ICBC emailed saying they did not receive the photos so they were resubmitted on dec 17, 2024.  So now any delays in this claim are solely in ****'s hands.  I cannot do anything else to further the claim until ICBC contacts us again.  As far as access to the vehicle, the ** was trying to get his snowmobile to go play. That has no bearing on his claim.  Also, the ** expected us to deal with that after hours. Yes we are a 24hr/7d a week business for emergency towing. But the compound is not. That's 9am-5pm. After hours, we aren't required to open the gate. When the ** showed up to get his Snowmobile,  it was after 5pm and we had been working long hours. So I told him he needs to get that during business hours.  He did not call every day.  When they called the last time, we said yes come up right away to grab your snowmobile.  That has now been completed. The ** picked up his snowmobile Sunday, Dec 29th 2024.  I allowed the after hours as he had been waiting for his toy and it was early enough before i headed out to rescue another stranded motorist. the **** claim, that is between the ** and ICBC.  Once **** has made a decision,  the ** will be paid out or his brand new truck that he crashed will get repaired if they feel that is more economical. 

Skookum Towing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.