Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:16/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 15, my partner got a brake inspection done by them, asking for specific information regarding the brakes and rotor sizes within the brakes. They promised to include that information in the inspection report, and charged for a brake inspection. After receiving the report, where they withheld the information we requested, they were called. They responded extremely rudely on the phone and told my partner they have the information "written down right here", but refuse to provide it because we won't be using them to fully replace the brakes on the vehicle.
Business Response
Date: 17/08/2024
We do charge an inspection fee for a brake inspection & wave it if work is done .
We gave a report in writing stating front brakes are grinding and rears are @ 3mm and outer tie rod ends are worn out
Estimate showed parts required and labor with prices for each as per her uploaded picture supplied by customer
Customer was un happy because they wanted to do job them self or use a back yarder ?? And I would not give out Part numbers or who my supplier was ( we never do ) , I told customer over the phone if they come in for the brake work i would credit back the inspection fee.
They said NO they just want info on exact parts to buy ( part numbers & sizing )
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.