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Business Profile

Grocery Store

Shipley's NOFRILLS Maple Ridge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Store and company offers and advertise all over there commercials and buildings that we wont be beat and will price match. But the manager refuses to price match in store

    Business Response

    Date: 08/08/2024

    Yes,

    we have a won't be Beat policy and we advertise it. It is based on competitors in our area that are listed at the store.

    If the competitor is not in our area or part of what the office deems to be a competitor, then we do not.

    I assume by manager they are referring to the frontend?  Not a lot of info here to go on.

    Maybe we can get a picture of the ad or the store it is from and where they are located. I have people daily showing me No-frills 

    ads from ******* that are not relevant in B.C.

    ******

    Customer Answer

    Date: 08/08/2024

     
    Complaint: 22113712

    I am rejecting this response because:

    please see attached ******* national advertising the ******* is located on 225th in maple ridge  this no frills is on 227th less then a 5 minute walk  it is in the same city and same block basically  

     

    a store manager would know a national ******* ad is valid  same photo shown to you  ******* is a listed store you would match pricing  

     Again you advertise we will beat any price I followed the instructions and even in your response you attack the consumer   Dont offer price matching if you dont want to offer it  


    Sincerely,

    *******************************

    Business Response

    Date: 08/08/2024

    For the record you are complaining about ******' Nofrills in Coquitlam.

    I have nothing to do with the Maple ridge store.

    Thanks ******

    Business Response

    Date: 19/08/2024

    I have no idea why this complaint is still open???? I got an email; saying that this fell outside your jurisdiction and that it was being closed? 

    MY STORE IS IN COQUITLAM NOT MAPLE RIDGE. Please send to the correct store.

    I have no control over the store question,

    ******

    Business Response

    Date: 27/08/2024

    Hello,

    We have attempted to contact ****** on Aug 24 and 26th without a response. We are more than willing to honor our price match policy as long as they fall within the guidelines. Unfortunately without speaking to ************** do not have any further details on the item(s) and why a price match was refused.

Shipley's NOFRILLS Maple Ridge is NOT a BBB Accredited Business.

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