Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June I decided to replace my *************** with PEX. After contacting several companies I chose MeadowRidge Plumbing and Gas. The owner quoted 4700 including GST. The June 11 estimate didn't include outside work from the city line to the house which he said would cost extra.The work was to start on July 9 from 8 AM to 1 PM with drywall work the next day. They arrived at 8 AM and shut off the water. By midday the owner left and the work stopped. It was a hot day and I had only fans for cooling. After two hours he returned but had to wait for a delayed truck stuck in traffic. When I asked why they didn't call another truck they insisted on waiting. Finally another person was called and work resumed finishing around 5 PM. Without water all day I became dehydrated.The next day no one came for the drywall work. When I called the office I was told the worker was on holiday. After numerous calls the worker's son came on Thursday to patch the walls taking three days. He was punctual cleaned up and was polite.On July 15 I had no water for laundry. I had to call the office to send someone to turn it on.I experienced many issues with MRPG. They lacked contingency plans for delays or absences causing significant inconvenience. Despite being told the job would take from 8 AM to 1 PM on the first day and the next for drywall the work extended far beyond this timeframe and the final cost did not match the agreement.On July 19 the owner arrived at 2 PM with the final bill. The bill did not reflect the services provided. There was no water for the laundry machine on July 15. The owner also said he would bring a certificate for insurance purposes but it was not included. When I expressed concerns about the work and discrepancies he became angry, refused to listen (as noted in complaint above) and threatened to place a lien on my house and take me to court.Is this how MRPG does business and treats seniors? I do not recommend this company to anyone

  Customer Answer

  Date: 22/07/2024

  My name is

  *******************;

  only phone number is ************

  Customer Answer

  Date: 23/07/2024

  I am not able to update the complaint but I can provide the requested information here:
  I would like a

  Billing adjustment and apology.
  

   

  Business Response

  Date: 30/07/2024

  Good Morning 

  Meadow Ridge Plumbing & ******* does not agree with the statement that *********************** states. We have completed everything she asked and took very good care in making sure everything was completed in a timely matter. We started on the Monday morning July 8th @ 8am we completed the full re-pipe & water main replacement all that day with water on by 3pm. Drywall repairs were completed by July 13th with-in five business days. 

  We did not take a deposit nor has ********************** paid anything at this time for work completed. We made sure she had water that day & water to fill any toilets. After everything was completed we book a meet to receive payment on July 19th @ 2:00pm. ********************** was not very polite & rude after everything we completed she then went on to say she was not paying & wanted a discount. We have decided to completed a Lien on the property & if not paid with in 30 days we will take further action to small claims court. 

  Thank you, 

  *********************** (Owner) 

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 22022423
  
  I am rejecting this response because:

  The statements in the response are not correct. When they finished, ******* turned on the main city water himself. I mentioned that he needed to call the city, but he said it was too late as the office was closed. At 5 PM they left without checking the water pressure. ******* did not inspect the inside of the house nor the crawl space to ensure everything was clean and functioning because he had to rush home. After another person came to cement the hole in the crawl space, ******* did not check if it was done properly.
  
  
  The job was not completed in five days as stated. It took from Monday to the following Monday (6 business days), and I did not have water in the laundry room during that time. ******* was the one who became angry and left, threatening me. The job must be completed properly to be paid. He did not provide a certificate for insurance purposes. I will need to hire an inspector to verify the work.
  I will pay when I receive a correct invoice, a certificate, and a written apology for how I was treated. If ******* decides to go to court, I will seek compensation for the distress caused.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/08/2024

  Meadow Ridge Plumbing has decided to take this matter to small claims at this time. We deny all statements by **********************. 
  

  thank you