Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:28/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December 2024 I was promised a free replacement wheel center cap by ***** ****** at Maple Ridge Chrysler. ***** confirmed by text on Jan 7th that the part had arrived and was on her desk for pickup. I drove to the dealership as instructed, but was turned away due to an internal mix-up, and told by **** ***** that ***** would follow up. Since then I have sent at least two follow-up messages to **** ***** and received no response or update.Key Points Promise made: ***** ******, January, part has arrived and is set asideCustomer action: Visited dealership for pick-up as instructed Dealer response: Told it was a mix-up; no follow-up; subsequent messages ignored by **** Desired Resolution Provide the replacement wheel center cap at no cost, as originally promised.Written confirmation of when I can pick it up. I have email and texts of promised part and confirmation of it being ready for me to pick up.
Business Response
Date: 29/05/2025
Good Afternoon,
We will connect with the customer and supply the necessary parts, apologies for the delay.
Kind regards
******* *****
Customer Answer
Date: 30/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:26/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Maple Ridge Chrysler looking to get out of my ****** leaf into a hybrid vehicle. The sales man ************************* told me that he can put me in a truck for 3 months and defer the payments while my credit grows. And At the end of the 3 months I can return the truck without any Hassle, when youre the biggest dealership in the lower mainland you can do these things. I went back approximately 10 days after the transaction April 14th, and they told me that they never said that I would only have it for 3 months. I told them I would not ever agree to a $592 a month payment if I thought Id be paying it at the end of the term.They deferred the payments for the 3 months because the whole deal was that Id be handing it back to them after that.I have been scammed out of $78,000 and cannot hardly sleep at night due to the stress they have caused me. I have tried the *** but they said because I signed the papers theres no proof. But the proof is they deferred the payments for the 3 months to make me believe I could simply return it.I need help pleaseCustomer Answer
Date: 26/05/2023
The date this happened is
April 4th 2023
on April 17th 2023 is when I started fighting with them because I found out they lied.
Business Response
Date: 08/06/2023
Hello,
The complaint made by ***************************** on May 25, 2023, ID# ******** has been resolved. He had submitted a BBB complaint, as well as a *** complaint and I was waiting for a resolution between our sales department and the customer, before proceeding with my responses to either. That resolution has been reached and the *** complaint case has already been closed. The transaction was reversed/unwound and *****************' ****** Leaf was returned to his possession. I don't know what further steps need to be taken to close this case with the BBB, but at this point It can be closed.
Thank you,Customer Answer
Date: 08/06/2023
Complaint: ********
I am rejecting this response because:
They have taken 3 payments from me even tho the car was on their lot. They refuse to give it back to. The deal hasnt been unwound because they still owe me the money I was charged. Once I receive that money back the complaint can be closed.
Sincerely,
*****************************Business Response
Date: 22/06/2023
this issue was resolved about 10 days agoInitial Complaint
Date:02/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I send my vehicle for engine repair, ***** ***** ******* 2012, at Maple ridge Chrysler where I bought it. They told me the repair will cost three and a half thousand could be up to four or five, then they send me a bill for 17 and a half thousand dollars, I refuse to pay so they said, we'll fix your engine for 7 and 1/2 I said it's still too high and then we agreed on five and a half thousand dollars over the phone and it was recorded. When my vehicle was repaired they said the final bill is 7 1/2 thousand, I agreed on the amount and paid the money on Friday April 28st I drove it home for 10 minutes park it overnight, next morning on Saturday April 29th I wanted to drive it to work I drove it for about 2 minutes and the engine exploded I do have a warranty for 2 years on that engine and I have the paperwork with me, I called the dealership they said they don't want to do anything with it, so I'll have to pay for towing myself so I did ,I towed the vehicle to Maple ridge Chrysler and that was it, I never heard from them after I tried calling them a ***** times I talked to people and nobody can give me any information on what is happening with my vehicle and nobody is willing to give me any courtesy vehicle while I am waiting to an answer they won't even tell me what's going to happen to my vehicle they're ignoring my phone calls and they're keep transferring me to a number that has no person just voicemail I need to know what should I do next? Thank you for your helpBusiness Response
Date: 12/05/2023
Thank you for bringing this concern to us, we have spoken with the customer and have had the vehicle brought back to the dealership and repaired the issue van is now currently operating properly.Customer Answer
Date: 12/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************Initial Complaint
Date:21/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They continue to call me when I have told them not to.Customer Answer
Date: 21/11/2023
This business has been ********* me since 2019 with phone calls and I have requested over 30 times to have my contact information removed from their system and for them to not contact me again.
They also completely **** ********* ** ** *** ****** ** *** in 2019 when I had to deal with them.Regards,*******************Business Response
Date: 28/11/2023
On be half of Maple Ridge ******** I would like to apologize for the calls that you have received after requesting them to stop. We have shut you off in every system we have and this should stop the calls immediately, how ever if you do for some reason receive a call please email or call me directly.
Thank you
*********************************
************Customer Answer
Date: 28/11/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
*******************Customer Answer
Date: 28/11/2023
They have apologized and assured me every time that I would no longer be receiving anymore calls.
There should be a consequence for their inability to take action.
We may proceed if the dealership agrees to have their BBB accreditation removed if I receive another call from them, is that fair?
Sincerely , *********************;
Customer Answer
Date: 10/07/2024
Complaint: 19439458
I am rejecting this response because:The same response since **************************** i don't know how else to say this
Sincerely,
*******************Business Response
Date: 12/07/2024
We have removed *********************** from future correspondance. It may take a little bit of time to make sure they are removed from all of our mailing lists. We ask that if he receives anymore that he reach out to me directly.
Thank you!
Customer Answer
Date: 12/07/2024
Complaint: 19439458
I am rejecting this response because: it is the same response every time and nothing changes .. they always say that I will no longer be contacted in the future but after a short time, I am contacted/harassed again.Again I will only accept this response if the business agrees that their BBB accreditation will be removed if I am contacted/harassed again.
Sincerely,
*******************Initial Complaint
Date:13/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The dealership forgot to leave the lock nut key in my car my tire went flat was unable to change it as no wheel lock key.
I had to get it towed there as this happened at 12:30 at night.
Had to cab it to work because I could not put the the spare on.
The sheer inconvenience of this and the potential saftey issue this could of caused if I was in a no cell phone service area.
I think it would be fair to put a new tire on since I had to catch a cab to work and I was with out my SUV for a day because they forgot the key I paid 397 for a new tire which I think they should pay for, I asked them for a new tire and the owner said no, we will give you a new set of wheel locks.Business Response
Date: 13/10/2022
Maple Ridge Chrysler offered to pay for a new set of locking wheel nuts, cab fare & tow bill as communicated to the customer. We acknowledge the inconvenience this caused, however in no way was the dealership at fault of the flat tire, it was clear on arrival at the dealership after our mechanic inspected the wheel that this was caused by the customer hitting an object relatively hard.
As a reputable business we felt our offer was fair & will continue to extend that until we can help fix the problem. Paying for an incident that we had no part of is unrealistic, paying for the trouble of not having a wheel lock key in our eyes is completely fair. We will also extend an addition offer of no labor time to install & balance the tire, all we require is that the customer pay for the tire in which he damaged.
Thank you,
Kris L*******
Customer Answer
Date: 13/10/2022
Complaint: ********
I am rejecting this response because: I am fully aware that the tire was my fault 100 percent I don't deny that.The SUV is suppose to make sure everything is in and on the SUV that is suppose to be there it's the safety issue that a major saftey flaw arose because of the lack of proper inspection the inconvenience and sheer possibility of if I was out of service range I could of been stranded for who knows how long, those two reasons alone they should of said yep are mistake not including the lock nut here is a new tire.
As I said before my sales guy pointed to the bag in the glove box and said your lock nut key is in there, well Cleary it wasn't, this was never about the tire if I had the wheel lock key you never would of heard from me, it because of the inconvenience I suffered from and the sheer major saftey this is not including the key when I was told it was there, a new tire should be the least you should do.
I'm still out my cab fair of 65 dollars never got a call about that and I waited a day to file the complaint if it was important you would of had a check ready when I picked up my car later that day.
Also why would I want of new set of lug nuts when this is the whole reason why it happened.
Sincerely,
******* ***Business Response
Date: 09/11/2022
Our original offer stands for this customer.
Tow bill paid.
Cab bill paid.
New wheel locks paid.
No labor or installation charge.
Customer pays for the tire they damaged.
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