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Business Profile

Retail Florist

Triple A Florist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bouquet of flowers from ******* Florist, to be delivered to my wife at work a couple of days before Valentines as we can't have them in the house (cat). The order date was Thursday February 7, ordered ON-LINE, cost of $173.59 to be delivered on February 11. What was delivered was a bouquet of decomposing flowers that created much embarrassment to my wife (and me). The card was printed on standard white paper, cut by scissors and had a stain on it. Please see photos attached. I contacted the store that afternoon and 5 times after that (both by email and phone), only to be told, "the Manager/Owner was not in", "she will be in tomorrow etc.". When I finally managed to talk to the owner, she indicated that she did not see my email. I was asking for a full refund. I resent her the details and photos and she assured me she would call me back the next day with a resolution. No call ever came. I texted her on her personal phone and she never replied. Any reputable business would refund the cost of a very substandard product, but based on reviews I have subsequently read on-line, ******* Florist has a very poor track record and it appears ******* way of resolving such issues is to provide the customer with a $10 coupon...obviously thinking the customer would do repeat business with her. This has been very disappointing. I'm hoping you can assist here. I am more than prepared to take the matter through the 'small claims' process as it is about more than the money at this point given the number of dissatisfied customers who have written complaints about her business. I appreciate whatever guidance you can provide. **** ******

Triple A Florist is NOT a BBB Accredited Business.

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