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Business Profile

Roofing Contractors

Taves Roofing Ltd.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Taves Roofing Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Taves Roofing Ltd. has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Invoice Date Sept 11 2024 Hired Taves Roofing to replace the sheeting, shingles, fascia board major issue: employee of the contractor put foot through the interior ceiling of the house and contractor claims this is home owner responsibility. This is the main concern however other damages occured. Gutter damage, vinyl siding damage

      Business Response

      Date: 31/03/2025

      Hello BBB I have been in contact with the customer directly where we are moving forward in the undertaking of the following repairs, drywall, gutter, and siding. 

       

      Thank you,

       

      Kelsey

    • Initial Complaint

      Date:24/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Taves Roofing in March 2023 to replace our roof. In their proposal they indicated that a manufacturer warranty would be sent to us. I sent a text to ***** June 29 2023 to no response. I then sent a email July 20 which he answered, said he would take care of it that day. Today is August ****************************************** heard anything. Shouldnt have to chase them for it.

      Business Response

      Date: 25/08/2023

      Good afternoon, my name is ***** i am the manager of Taves roofing. i have looked into this and the warranty has been sent off to ***********. Unfortunately they are backed up so it is taking longer then normal to get the warranty in the mail. i have also spoken to ***** and he has mentioned he talked to **** about this but will reach out to her again to solve this issue and clarify that it is coming. *********** does not know when she will receive it but they have confirmed it has been processed and has been sent out.

      Customer Answer

      Date: 25/08/2023


      Complaint: ********

      I am rejecting this response because:
      We have been promised this before and told it had been sent. The roof was completed in March and we have received nothing since then.We will not be satisfied until we receive the manufactures warranty.


      Sincerely,

      *****************

      Business Response

      Date: 28/08/2023

      good morning ****, I completely understand. I called *********** again today to try and speed up the process but unfortunately all they said was within 2-3 weeks you should have it in the mail. the best i can do at this point is email you over a copy of the warranty in the meantime which *********** just send me a copy this morning. i did try and call you and got a voicemail where i left a message for you to call me back. if you could please let me know your email i will be happy to send the email copy to you right away!

      Customer Answer

      Date: 30/08/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    Taves Roofing Ltd. is BBB Accredited.

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