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Business Profile

Shower Doors

Fresh Prospect Customs Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shower Doors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Zach G****** from Fresh Prospect Customs Ltd. to measure, order and install new frameless glass guardrails at our house. After he came by and measured we received an invoice for the cost of supplies and services and we sent off the deposit to Zach which was to the cost of $5024.25. He asked for this to secure the project and to order the glass. Below an excerpt from the invoice;

    "Frameless Glass Guardrails $4,785.00
    50% Deposit on the supply and install of approx. 45' of frameless glass guardrails. See quote for further details.
    0.50 X $9,570.00GST
    Subtotal $4,785.00
    Sales tax @ 5% $239.25
    Total $5,024.25
    Balance due $5,024.25"

    We were assured that the glass would take approx. 2-3 weeks from the ordering date. June 22nd, 2022 was when we sent him the deposit. It has been 7 weeks tomorrow since we sent him the money.

    We have since received very little communication from Zach. He told us he would come by finally last Thursday August 4th however he never showed up and won't call or text us back. We've left two voicemails and have been texting him daily. We have offered to hire someone else to pick up the glass and do the work or to give us a refund but haven't heard back from him in two weeks.
    We have no choice but be concerned that he has stolen our deposit and probably never ordered the glass that he said he was going to in the first place.

    We would love to resolve this issue with him civilly and the best case scenario would be he finishes the job that he started and if that can't happen then we would expect a full refund of the deposit.

    We appreciate any help you can give us with this matter. Thank you. ********

  • Initial Complaint

    Date:26/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We agreed to purchase and installation of custom glass shower doors. Invoice for deposit of $2856.00 issued on April 4, 2022, deposit paid April 8, 2022. Work was to commence in early May. After several attempts at communication, we (business and us) agreed to have deposit refunded. After several promises of e transfer to refund deposit, complete silence from business.

    Business Response

    Date: 08/08/2022

    The complaint has been resolved outside of your service. Thank you. Feel free to confirm with the client.



    Appreciate it,

    Zach

    Customer Answer

    Date: 08/08/2022

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,

    ***** *******

Fresh Prospect Customs Ltd is NOT a BBB Accredited Business.

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