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Business Profile

Tile Installation

Eagle Tile

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner and I made a deal on tile and base. she gave me a price I gave her a deposit and paid in full later and she delivered the tile but she did not the base. Now she claims it wasn't included and says the price of the tile was more than what we agreed upon. *** *** ******** **** ** ** **** ***** ********** **** *** **** **** *** *** ***** **** ********** 

    Business Response

    Date: 21/01/2023

    This customer was here approximately 6 months ago inquiring about tiles for his bathroom - the floor and shower base. He got 272 square feet of 24" x 24" at $6.50/sq. ft. In fact he tile retail cost was more than that. He also got 25 sheets of marble pebblestone at $28/sq. ft. He also got black porcelain tiles for his fireplace hearth precut and delivered early at a price of $275.

     

    Added up it comes to

    272 x $6.50 = $1768.00

    25 x $28.00 = $700.00

    Precut black porcelain tiles = $250.00

     

    Total cost is $2718 + taxes = $3044.16 - all tiles have been delivered

     

    This entire amount was not even paid yet, however he is claiming that I owe him a shower base. That would be a huge oversight if it was agreed upon, which I am certain it was not. Where is it included in the price? Also, this customer has come into my business repeatedly and ****** ** ** *** ***** ***** * **** ********** *** **** ** ******** ***** *t. This is entirely false.. I don't ***** people in my business and have had repeat customers for almost 2 decades now. Also, if it was true I owed this man a shower base, besides it not being included in the cost, where is this agreed on? I run my business with integrity and on good reputation. There is no evidence that I owe this man a shower base. Also, he is *********** and ********* towards me and I told him I would call the police if he returned to my business.

Eagle Tile is NOT a BBB Accredited Business.

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