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Business Profile

Towing Company

Maple Ridge Towing Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:30/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    called March 3 for towing for March 6 from Maple Ridge to *******, quoted $150.53, asked to provide credit card, happened to check credit card and saw Maple Ridge Towing had authorized transaction March 3 on credit card in the amount of $150.53. March 6 tow job was done. Tow truck driver confirmed $150.53 would be charged. March 8 saw posted on credit card $255.36. Spoke to tow truck driver, he provided email address for the General Manager -Fraser *************************head office of Maple Ridge Towing which is owned by Reliable Towing. **** did respond to my email-stating he has sent this to his office managers. Since then I have emailed March 13 & 20 to him. no response back. I have placed calls to the office Manager and left messages March 20, 21, 22, 24, 25. March 21 an employee asked if she could help. we had a conversation for 8 minutes, she reviewed notes on tow job confirming we were correct in the amount quoted and notes on file that the tow truck driver confirmed the amount $150.53 would be charged to the credit card. She said she'd get back to me. She did March 22 said the office manager approved the overcharge of the difference $104.83 would be put back on our credit card. To date (March 29) still not done. Not once did the Office Manager call me. To date (March 29) from March 6 business has not emailed invoice was told once overcharged was given, invoice would be emailed.

Maple Ridge Towing Ltd is NOT a BBB Accredited Business.

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