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Business Profile

Lawn Mower Repair

Scott's Mobile Small Engine Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mower Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* Mobile Lawn Mower Repair ***************************** Website advertises "If we cant fix it you don't pay" "seasonal six month warranty"Requested Snow blower service poor running with choke off/surging Feb 10 tech arrived 30 minutes late and advised could fix surging/ stalling as carburetor issue. After he was done, I asked him that it sounded like he did NOT fix the problem, he advised it was the cleaner he used and should be fine.Feb 11, Paid ******* via square up link after clarify warranty (BIG MISTAKE ON MY PART)Feb 14, First chance I had to operate the snow blower. Still surges and back fires when choke is off and under load. Not fixed, Advised ***** via text (no reply)Feb 18, After no reply from ***** advised by text and voicemail Feb 19, ***** text me back "will follow up by end of day" (no further reply)Feb 21, Sent ***** a text that I did not hear back fix or or refund? (no reply)Feb 28, sent ***** text and voicemail requesting a refund (no reply)March 3 sent ******* an email requesting a refund (no reply)March 4 sent ***** a text requesting details of work performed (no reply)more voicemails that I recall....After many attempts to contact ***** I assume he has no intention of honoring his warranty offer and no fix no pay advertising BS I want my money back.

  • Initial Complaint

    Date:29/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Scotts last year for a tuneup on my snowblower, the *** said that he could only get it to 3/4 throttle and that it would be fine and that maybe it needed a new carburetor. When it finally snowed a few weeks later it didnt work that great and by the 2nd or 3rd snowfall it quit working ************* I called on October 6th and explained what happened and that I was not happy with the tuneup. I was told that they would come out and fix it.I finally spoke to someone (never did get hes name?) he said he would order the part and that he would only charge me 1/2 his labour, I agreed. I didnt hear anything by Thursday so I sent a message asking when he was coming?I could see that he read it, no reply.I asked again on Monday and every day for 2 week ( plus emails and tons of voicemail messages).I wrote a review and suddenly he messaged me and said he would be out on the weekend (this was on Wednesday the 23rd) and he would contact me closer to the weekend to say what day and time he was coming, I finally started calling and messaging him again on Friday,Saturday and Sunday (numerous times each day). I finally called him on Sunday using a different phone and he picked up on the second ring, I said who I was and he said oh hi, how are you?I said Ive been trying to get ahold of you for two weeks .He said (yelling) I know, blah blah blah something about a hospital? And that he would call me back within the hour I never heard back from him.Ive asked for a refund for the tuneup $147.99.Ive since read reviews about this company and Im not the only one that has been treated this way.

Scott's Mobile Small Engine Repair is NOT a BBB Accredited Business.

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