We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating Contractors

The Comfort Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.29

Average of 7 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Gary B

    Date: 30/01/2025

    Gary B

    Date: 30/01/2025

    From the beginning to end our experience was fantastic! From the cleanliness, attention to detail and honesty provided by the service worker, to the knowledge and array of options from the salesman, and then the icing on the cake... the installers! Booties on their feet, drop cloths galore and a sense of humor that really had me slapping my knee. Thanks to everyone involved and I look forward to our spring maintenance!

    The Comfort Group

    Date: 16/06/2025

    Thank You!

  • William L

    Date: 09/08/2024

    William L

    Date: 09/08/2024

    We were well served by Casey Farrant who serviced our AC/heat pump and sorted out Lennox thermostat problems for us. Casey was an excellent communicator and very competent. Thank you Comfort for sending Casey.

    The Comfort Group

    Date: 12/08/2024

    Thank you for leaving us a review, William!

  • Eric A

    Date: 06/03/2024

    Eric A

    Date: 06/03/2024

    Horrible company! I bought a furnace from them and recently my draft inducer motor seized up. I phoned them and told them I needed a new draft inducer and offered the model number, but they said they had it. They sent a tech to the house 5 days later and he told me I needed a new draft inducer. But he didn’t bring one because he wanted to verify that I was right. He did bill me nearly $200 to tell me what I already knew. So, they needed to order it. It came 5 days later. But then they call and say it’s not covered under warranty cause I’m not the original owner. I bought it from them! Fortunately, I contacted Lennox, their supplier, and they proved I was the original owner, so the part was covered. So, a few days later, a tech shows up to install it. wrong motor. They had to order the motor again. Another 5 days. Finally show up and install it in 20 min, then bill me $550 for the labor. This took 3 weeks to get this resolved. 3 weeks without a furnace in winter. I will never call them again.

    The Comfort Group

    Date: 11/03/2024

    Rick, thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. After carefully reviewing our records, we couldn't find your name or any details about your recent interaction in our system. We would appreciate it if you could provide us with more information such as the date of the service or the name under which the appointment was scheduled. This will allow us to investigate the matter further and address your concerns appropriately. Please phone our Operations Manager at (778) 744-0801. Thank you!

  • Richard N

    Date: 16/01/2024

    Richard N

    Date: 16/01/2024

    I had two technicians to look at the problem of my noisy, 10 years old, split-heath-pump indoor fan. After 2 1/2hr the solution was a new heath-pump or to replace a bearing for C$1089.90. I took the unit apart by myself and there is no bearing at all. I have e-mailed my "discovery" twice, including a picture of the fan without any bearing between to the Comfort Group in Parksville. Now I did not get a response at all for a month. The fan is now sooo noisy that it can not be used.

    The Comfort Group

    Date: 01/12/2024

    Thank you for the review and letting us know about your concerns. We apologize for the very late response. Please do not hesitate to call is if this has not been resolved at 250-758-8224

  • catherine o

    Date: 13/01/2024

    catherine o

    Date: 13/01/2024

    Duct cleaning technicians Ivan & Vasyl from the Comfort Group in Parksville were professional and courteous. They explained our options, answered our questions and helped us to determine which service would be best for our needs. We enjoyed meeting them and extend our best wishes for continued success in their new home in the Parksville/Nanaimo area.

    The Comfort Group

    Date: 01/12/2024

    Thank you!

  • Verona B

    Date: 08/11/2023

    Verona B

    Date: 08/11/2023

    I’ve had concerns with my furnace and fireplace, which were both serviced within the past week. Both technicians were efficient and performed their inspections thoroughly.
    I reached out to their office for clarification of the Essential Whole Home Membership Plan that I signed up for. My request was responded to in a timely manner, and the explanation was clear. I am confident that I made the right decision, to obtain this protection.
    As an eighty year old, recently widowed, I appreciate the peace of mind that this company has provided. Thank you.

    The Comfort Group

    Date: 01/12/2024

    Thank you!

  • sandra h

    Date: 02/08/2023

    sandra h

    Date: 02/08/2023

    Comfort Group, Parksville, BC installed my heat pump in mid-April and it still does not work properly. They messed up my interest-free loan under the federal and provincial grant programs. They want me to have 13% financing. They are prompt at service calls, but they have not got the system working properly after many tries. ****** *** ***** ** **** *** ** *** ******* *******. I still have not paid for the pump. I call them repeatedly and they do not return my calls. I have asked for the system to be removed and they said they needed approval but that they would remove it promptly when it was approved and that was about 7 weeks ago. Their staff are young and eager but poor on product knowledge.

    The Comfort Group

    Date: 31/08/2023

    Hi Sandra,
    We regret to see the difficulties you've been having and we want to sincerely apologize for this. Your concerns have been escalated to management and they will contact you shortly to go over what has happened. We appreciate you bringing this to our attention, and we're looking forward to talking with you and working out a solution!

The Comfort Group is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.