Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** ** **** ***** Package from Woodgrove Chrysler in Nanaimo,BC,in 02/29/2020. This package was supposed to cover Appearance Care, undercoating, &fabric/leather protection. I attempted to use it before it expired February10,2025, but I was denied service due to undisclosed conditions & missing paperwork that I was never provided.
  In January 2025, finance manager **** from Woodgrove Chrysler confirmed my package was still valid& transferable to any *** dealership. However, when I went to ****** ***** in Fort McMurray on February 10, 2025, they told me:
  -My package was void because it required “touch-ups” every 1-2 years (never disclosed at the time of purchase).
  -I was missing additional paperwork that I never received.
  -My seat rip wasn’t covered due to a 2 cm limit, another undisclosed condition.
  -I made over 10 attempts to contact WC’s finance department, but they ignored me for weeks. When I finally spoke to *** ******** (GSM)Feb 27, 2025, he told me that my refund was denied because I had originally asked for nearly $5,000, which included my entire service contract.However, I did not realize at the time that this amount included my Chrysler Gold Plus Plan.
  My request was only for my *** package ($988 + taxes), but instead of looking at the facts, they focused solely on the amount I mistakenly provided. They never clarified my request or looked at details I provided, which clearly referred to my Appearance Care package.Instead of working with me to correct the misunderstanding, they refused my refund based on misinformation &stalled until my warranty expired.Also ******* ******* in a public ****** review that I blocked them, even though *** texted me on February 27.
  To avoid refunding me, they offered to “highly credit” a new vehicle if I traded in my truck.I declined.
  Desired Resolution:I’m requesting a refund of $988 + taxes for my *** package due to W.C’s failure to disclose terms, stalling tactics,refusal to resolve my complaint in good faith.

• Initial Complaint

  Date:04/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31st, 2024 i financed a used SUV from Woodgrove Chrysler. i was only told the biweekly cost and what the vehicle was selling for (23,900). i was not made aware about extra costs and what the total cost was and was made to wait over 5 hours through the process. the finance manager finally had a pile of documents in the last half hour ( we had been there from 12;30 to 5;15) and flipped though and only handed me the pages i needed to sign and had coloured in where to do so. i was not read any of the costs that i was agreeing to and was repetitively told only the biweekly cost. i finally had a moment after to read the total cost (56,000 all told) but the business had already closed so i called and came back in the next morning but was told everything had already gone through the night previous and i couldn't cancel the financing. I was not read the disclosures and other fine print so did not realize till i had gone home and put on glasses since the fine print was very faded and small.
  
  they also had hid a crack in the window underneath the sale sticker so i did not see it till after the purchase. if i had been made aware of the price in total i would not have made the purchase.