Complaints

This profile includes complaints for EZ Fit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Fit has 3 locations, listed below.

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  EZ Fit

  606 Victoria St New Westminster, BC V3M 0B9

• 

  EZ Fit

  4099 Hastings St Vancouver, BC V5C 6L7

• 

  EZ Fit

  1615 E 1 Ave Vancouver, BC V5N 1A8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had stopped going to this gym for months if not years prior COVID because it was going downhill.
  No need to get into the details of the quality of the gym as the owner will waste more time trying to defend his negligence and argue with people online rather than taking the feedback to improve his gym.
  
  In any case, my credit card got compromised which is way my payment to the gym failed. As per *****, my payment failed since April 2022. He did not give me any sort of breakdown why I owe the amount he stated. Just a random paper invoice with an arbitrary number. Checking my credit card statement I do see a charge from them which I have attached. He did not to attempt why it is this much. $10.49 as per my statement is what they charge, bi-weekly. $10.49x23months is supposedly what I owe even though he never attempted to contact me (more on that below) is only equal to $241.27 - he sent me an paper invoice he scribbled on during that email with an amount with $358.81. I'm not sure where he got this number from.
  
  ***** claims he has made 3 attempts to contact me by email but I never received those emails, they were not in my spam folder either. As we proceed further in our correspondence, he said the emails are automatic and we do not do phone calls nor send paper mail to notify for billing issues. A simple phone call could have received this issue. Now he wants to send me to collections without doing due diligence to notify me nor any explanation/breakdown of the invoice.
  
  Lastly, I don't recall receiving any sort of contract when I signed up for the gym. I do not have a copy in my email either which seems to be his only avenue of conversation.

  Business Response

  Date: 11/04/2023

  Please stop by the gym and we can resolve this.  

  Customer Answer

  Date: 17/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  It is inconvenient for me to stop by the gym.

  That will not resolve my issue.

  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 18/04/2023

  Then we are not sure what you can do. You can give us a call at the same time. 

  Customer Answer

  Date: 27/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  There's nothing to talk about. Without proper notice or contracts provided to me, I do not owe you anything.
  
  
  
  Sincerely,
  
  
  
  ****** ****