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Business Profile

Garments Printing and Lettering

Wolf Pack Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garments Printing and Lettering.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered clothing from ************* in March 2022. All but one item were included but I was promised I would get the article of clothing when it restocked, given I had paid full amount for it. Months went by and I hadn't received article of clothing. Talked to post office workers here and there hadn't been any missing parcels or any undelivered parcels to my address at the time. Reached out to business and they promised they would look into it and get back to me. Didn't hear anything back. December 2022 I reached out again after inquiring about any missing parcels again. Business said they would refund me the money for article of clothing. Was never refunded. Reached out again Novemeber 2023. Business owner said they would get back to me after looking into issue hut never heard back nor answered any questions about missing refund. Have photos of email confirmations and screenshots of all times reaching out to Business.

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sweater from this company online on December 9, 2023 for $68.74 with shipping. I received a tracking number from *********** on December 12 saying estimated delivery date was December 16. When I did not receive the item I opened a ticket with *********** on January 12, 2023. *********** replied on January 19 that no further activity has happened with the package and that the sender will need to open a ticket to find out more. I reached out to Wolf Pack Apparel via their support email and via ******** messanger on the following dates... January 7, January 10, January 21, Januray 27, February 4 and February 9. No replies and the company has been active on ********.

  • Initial Complaint

    Date:12/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a t-shirt on August 31, 2022 and sent the owner, Craig S*******, the full price including shipping of $38.50. I got the receipt from my bank saying that the e-transfer was complete. I waited a month - no t-shirt. I contacted him on Facebook and by email - NO response. I’m still waiting.
    In fact he ***** $38.50 from me. I’ve sent him notes privately and on his website - no response. Can you please contact him and tell him to refund my money.
    I’m a ****** living on a fixed pension and $38.50 is a lot of money. I DO NOT WANT the shirt now. It was for Sept 30 - Truth and Reconciliation day. Thank you.

  • Initial Complaint

    Date:15/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday July 23rd I ordered a hoodie from this company and after several attempts to find out where my item was - 4x emails, ** messages directly to the owner Craig * S******* - to date I have had no response, no resolution, and no hoodie. ** * ****** ** ********** ******** * *** ***** ** ******* ** ********** ******** *** *** ******** ********* ** **** **** ****** ******** ** **** *** ********** ** *****. The total cost for the hoodie was not cheap at $68.74 total.

Wolf Pack Apparel is NOT a BBB Accredited Business.

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