Reviews

Review Details

• Review fromKathy S

  Date: 03/10/2023

  1 star
  We had a carbon monoxide leak at our 2-yr-old new construction home in January 2023 and called All Time Heating to look at our HVAC system. I spoke with Steve and he immediately diagnosed the issue over the phone without havng inspected anything. He presents very professionally - wears company-branded coveralls, carries a tool bag, provides a marketing folder with company information, and emphasizes they are Better Business Bureau approved. He proceeded to "inspect" my combi-boiler, by touching the boiler with his hands but not using any tools. Within minutes he advised that the only fix was to replace the boiler. When asked why our almost-brand-new combi-boiler would be broken this fast, he insisted it is a "known issue" for this brand/model but could not offer any other detail. He insisted it would not be covered under warranty and started the "sales pitch". He showed me invoices for half a dozen clients who had purchased the same combi-boiler from him, including names & addresses (confidentiality is clearly not a concern for him). He spent ~15mins writing a hand-written quote for ~$18K to install a replacement. ** **** ***** ******* ******** ******** ** **** ********* *** ********** ***** **** ***** ** ** ***** ************* ** ******** ** ** ***** ** *** ******* At this point, the red flags were abundant and I was desperate to get him out of my home; I paid the $200 fee for the home visit via e-transfer (note: he tried to insist on cash). He called the next day to tell me that another client had agreed to have their HVAC repair delayed so that my combi-boiler could be installed earlier & attempted to pressure me again into doing the repair. * ****** ******* **** ******* ** *********** * ** ****** *** ** ** ******** ************ ** *** ******* **** ** *** ******** * ****** **** **** ****** ** **** Although I'm not pleased to have lost $200 to Steve, at least it wasn't $18K and I hope my review will prevent someone else from doing business with this individual.

• Review fromTom S

  Date: 10/03/2023

  1 star
  I hired him to do fix my furnace, he charged me $1050, and the it runs for a few hours, he said he replaced the control board and some sensor, tune up etc. Shortly after he left the furnace stops again, this is during the snow. I called him the following day and he returned, but still the same problem, and I found out that he did not replaced anything he just reset it and and problems still there, I called him again and Im thinking its under warranty, but he said I have to pay him another $600 and there is no guarranty that he can fix it, he is getting annoyed too that I insisted it should be under warranty, he never fix it anyway and I paid him $1050 for nothing.I fixed it myself just doing some researched and $25 part from Amazon. I hoped that this never happens to anybody, so dont even bother calling ***** to fix your furnace, do your research first, read reviews about him and it will save you a lot of headache and money.