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Business Profile

Paper Labels

Glenwood Label & Box Mfg. Ltd.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Glenwood Label & Box Mfg. Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Glenwood Label & Box Mfg. Ltd. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/06/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a printer on March 28, 2024 and paid via e-transfer to Glenwood Labels on April 12, 2024. I requested that I needed the printer by the end of April 2024. After some email exchanges, Glenwood said there was a slight delay and that the printer will be shipped out May 2, 2024. By May 6, 2024, I was still chasing the status of the printer. I told Glenwood that by May 8, 2024 if I do not have delivery of the printer that I would need a refund. On May 10, 2024, I heard nothing from Glenwood and I requested a refund. May 21, 2024 Glenwood said refund is being processed. I also called and was told the refund is delayed due to secondary supplier not refunded Glenwood. But I ordered and paid Glenwood, so I should not have to wait for the secondary supplier to issue refund before I get my refund from Glenwood.My last email to Glenwood did not receive a reply:Hi *******,I still have not received a refund for the printer.I ordered it and paid through Glenwood Labels, not from a secondary supplier. Since the printer could not be delivered in time for me to start my new label project, I asked for the cancellation and refund.This refund should not be dependent on your secondary supplier. Glenwood Labels should issue the refund.Even though I have been a customer since 2000 with **********************, this process of holding back my refund has left me feeling I need to find another supplier for my labels.If I do not see my refund in my account by the end of this week, then I will start a complaint to the BBB and I will start to contact another label supplier.Sincerely,*********************

      Business Response

      Date: 30/08/2024

      Hi ********,

      Sorry that we did not address this complaint sooner. Unfortunately your emails have been sent to an unattended inbox ********************************************************* I just received an email today from BBB regarding this complaint to my inbox *********************************************************** I have reviewed this complaint and it has been resolved with the customer and a refund has been issued. The last correspondence we had with this customer was a thank you email for the refund that was issued.

      Please advise what further I need to do on my end to resolve this complaint with the BBB.

      Thank you,

      *****************************

      Customer Answer

      Date: 02/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The issue was resolved, and I continue to be a happy customer of **********************.


      Sincerely,

      *********************

    Glenwood Label & Box Mfg. Ltd. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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