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Important information

• Advertising Review:

  On January 12, 2023 BBB contacted the business regarding its website advertisements: "Call or text 604 765 1576, or fill out our online form for a free, no-obligation quote" and "Call or text 604 765 1576, or fill out our online form for a free, no-obligation scrap car removal quote", and "Look no further for guaranteed satisfaction with any of our automobile towing service. Tow trucks in Coquitlam are here for you."  
  The ad failed to substantiate if there are any terms and conditions for this free service and to provide full disclosure details of their guarantee as required by BBB's Code of Advertising.
  
  BBB also asked the company to provide clarification of their relationship with JP Towing as advertised in the website and with Cash For Scraps Removal Langley which shares the same phone 604 765 1576 and to confirm their mailing address. BBB contacted the City of New Westminster and could not find a business license at 535 Ewen Avenue.
  The business did not respond to BBB’s request for revisions and clarification in its advertising or where they are located.

  
  Applicable section of the BBB Code of Advertising:
  14. “Free”
  14.1 An advertiser may use the word “free” in advertising whenever the advertiser is offering an unconditional gift. If receipt of the “free” product or service is conditional on a purchase:
  14.1.1 The advertiser must clearly and conspicuously disclose this condition with the “free” offer (not simply by placing an asterisk or symbol next to “free” and referring to the condition(s) in a footnote); and
  14.1.2 The advertiser must not have increased the normal price of the product or service to be purchased nor reduced its quantity or quality.
  14.2 The “free” offer should be temporary; otherwise, consumers may view it as a continuous combination offer, no part of which is free. Thus, where it would otherwise confuse consumers, a product or service must not be advertised with a “free” offer in a trade area for more than six (6) months in any 12 month period. At least thirty (30) days must elapse before another such offer is promoted in the same trade area.
  14.3 In a negotiated sale, no “free” offer of a product or service should be made where it would likely mislead consumers, such as where:
  14.3.1 The product or service to be purchased usually is sold at a price arrived through bargaining, rather than at a regular fixed price; or
  14.3.2 There may be a regular price but other material factors such as quantity, quality or size are arrived at through bargaining.
  14.4 Offers of “free” products or services which do not meet the provisions of this section may not be corrected by the substitution of such similar words such as “gift,” “given without charge,” “bonus,” “complimentary” or other words which can convey the impression to the consumer that a product or service is “free.”
  14.5 Because the consumer continually searches for the best buy and regards the offer of “free” products or services to be a special bargain, all such offers must be made with extreme care so as to avoid any possibility that consumers will be misled or deceived. Representative language frequently used in such offers includes:
  “Free”  “Buy 1-Get-1 Free”  “2-for-1 Sale”  "50% off with Purchase of Two”  “$1 Sale”  “1/2 Off”  “Gift with Purchase”
  Literally, of course, the advertiser is not offering anything “free” (for example, an unconditional gift), or 1/2 free or 2 for 1 when making such an offer, since the consumer is required to purchase a product or service in order to receive the “free” or “2 for 1” item.
  14.6 Whenever such an offer is made advertisers must make clear at the outset all the terms and conditions of the offer.
  
  20. Warranties or Guarantees:
  20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
  20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
  20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
  20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
  20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.