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Business Profile

Gourmet Store

Olive the Best - Port Moody

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting to you my complaint against this store where I ordered two bottles of extra virgin olive oil 750ml and when I received the order I found one of the oil bottle spilled and missing and it was clear that it was not sealed properly by the store itself. I contacted the store via their email and demanded an apology and compensation for the negligence and their response was very rude and lacking in professionalism and respect. They responded to me with complete disrespect and professionalism by very rudely and unprofessionally cleaning the bottles and projecting and blaming the weather and the shipping company and escaping the responsibility for their negligence and neglect, which exposes their immaturity and lack of professionalism, their lies, their manipulation and their very poor customer service. This is completely unacceptable and I strongly reject it. Then I responded to them via another email and demanded an apology and compensation for their negligence and I did not receive any response after that. It is my right as a consumer and customer to receive my order in full, tightly sealed and without any shortage in the oil and clean. Just as I paid $82 them their full right in the price of the product, I have the right to receive it with high quality, complete and without a single drop of oil spilled from it. I strongly reject their negligence, carelessness, lack of responsibility, poor disrespectful customer service, treatment and extreme rudeness. I strongly demand that you take my rights from them by apologizing and compensating me for the negligence, carelessness and spilled oil. Attached are copies of the email and photos of the spilled oil.

    Business Response

    Date: 22/02/2025

     

    In response to the complaint we feel this is a case of attempted fraud. The only online presence and reviews this person has are negative ones that seem to be an attempt to extort undeserved compensation from companies by complaining of things like hairs in food, racial discrimination, and worse. You can see in her ****** reviews that companies have attempted to respond in order to show they take complaints seriously, but you can also see some of them, when caught on video were unfounded.

    In our case she is seeking to get a refund on a 750ml bottle of olive oil that she claims leaked.  However, when you look closely at the photos the 750ml bottle contains that amount of oil still.  Even if the neck was overfilled, which is not something our staff would do, it is impossible for say 10 ml of oil to soak the paper packaging in the way she has presented it. We are confident this was soaked in water by the customer in her attempt to get compensation from us.

    If you check our ****** reviews you will see that we have extremely loyal and happy customers who go out of their way to praise our excellent customer relationships. If there is ever any doubt about a situation, we will side with the customer and make things right - but we would be doing a disservice to the small businesses out there if we rewarded this customers seemingly fraudulent behaviour.

    Please feel free to call me if you would like to discuss this further.


Olive the Best - Port Moody is NOT a BBB Accredited Business.

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