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Business Profile

Baby Car Seats

Mountain Buggy Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Car Seats.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:26/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ***lacement sunhood for my nano duo buggy in July, it was NOT compatible despite nothing indicating on the website that it might be an issue. The sunhood was from 2018, my stroller is from 2022. I contacted customer service as soon as I realized the issue and the first response was arguing that it IS compatible. I provided image proof that the Velcro on the 2022 hood and the 2018 hood are reversed, making it so the 2018 hood has the same Velcro side as the buggy. I received another response from another *** that actually this is a known thing and they have an adapter kit for it. There has been way too much back and forth between me and the *** ***s, first the adapters are out of stock so they will send me a new hood set. Oops, the hood is out of stock, we will send that adapters which now have to ship all the way from *****. Ive been waiting for ages now as the shipping method used was the slowest service I imagine. On top of this, I have posted my review 3 times on the website, and its been removed 3 times. People need to know that the sunhood is not compatible in all cases as it might influence their purchasing. Its really shifty to delete an honest review of the product and purchasing experience. Topping off the whole experience, this is a stroller company, people buying are on time constraints for baby due dates while being jerked around by the *** team.

    Customer Answer

    Date: 26/08/2024

    Ive submitted my email invoice plus proof of one of the reviews I submitted.

Mountain Buggy Canada is NOT a BBB Accredited Business.

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