Reviews

Review Details

• Review fromB. M.

  Date: 24/04/2025

  1 star

  B. M.

  Date: 24/04/2025

  This is a poor business. The owner, ****** appears more concerned with money than service. He has an IT support group which you can join for $108.00 per month. This allows you unlimited access to IT support and program upgrades. But if he is away on vacation, he still charges you but on at least one occasion, had closed the shop with no support available and no mention of a refund for money spent with no *********** is a portion of a review I left on his website and then his response. His insulting attitude is on full display:"I came in to Concept Computers about 5 years ago and made about a &5,000-$6,000.00 purchase on computer hardware and programs. I also joined ************ support group at $108.00 per month. Many times, it felt like I was bothering ****** by calling him or that I was some sort of moron for asking for the help If he was away on vacation, and the office was closed and help no longer available, he would charge you anyway as the fees were automatically deducted from your credit card account."Dwight's response (in part):"If anyone made you feel you were "some sort of moron," it was you yourself, as you would always preface a service request with a "I know I've asked you this before, but I forget how to... I do apologize for taking a vacation, but we do have associates ready to help in emergencies when we do take our holiday. You were told this when you called me in ******, but you responded that your pdf attachment problem, the one with the solution we we keep providing you, but you keep forgetting (which is OK with us), could wait until I got back. One day, I will master the art of being available to clients 24/7, 365 days a ******** are a customer who expects 100 percent perfection, 100 percent of the time. Hopefully, your new vendor will meet your expectations.Good luck with your next provider. He's gonna need it."This is the response of an arrogant entitled proprietor. He shows no respect if you question his actions.
  

  Concept Computer Corporation

  Date: 03/05/2025

  We are very puzzled by Mr. *********** review. As he has pointed out, he has been a repeat customer of ours for 5 years. We have sold him equipment that, by his own account, continues to serve him well. He has been a subscriber to our Service Plan, and has used our services extensively. Our interactions have always been friendly, and we've always solved his procedural assistance needs whenever he **********, after all these years, Mr. ********* has decided we are arrogant. This stems from his wanting to purchase a new printer from us, one that we had in stock and yes, we did fail to return his call the next day to discuss it further, due an extraordinarily busy week. For that, we did apologize, but Mr. *********** anger could not be mollified.He has now decided that we have been arrogant to him during our many conversations over the years. Nothing could be further from the truth, and one wonders why a customer would keep returning to purchase more equipment and keep using our support services if he felt he was being treated rudely.He also takes exception to our taking a holiday last year, even though he was able to reach me in ****** and did agree that his problem of not being able to save a PDF document could wait until his return. We do have associates able to assist our clients when we are away, but Mr. ********* preferred to wait until my return.All our business dealings with Mr. ********* have been in accordance to the Better Business Bureau's standards of excellence. We even ended our contractual service agreement with him on his insistence. However, some customer's cannot be made happy, no matter how good the service. It appears, Mr. ********* has suddenly, after all these years, become one of them. We wish him well in his dealings with other vendors.

  B. M.

  Date: 05/05/2025

  I have reviewed Dwights response to my better business bureau report and have these comments in reply:****** was always arrogant in his dealings with me. His knowledge of computers and computer technology far out stripped my own but that was why I paid him for his IT service. He certainly had a habit of talking down to me when I asked for his help. One of the last times I spoke to him about an issue with a laptop I purchased from him, ****** said to me, I dont think you are being truthful with me. My engagements with ****** were always tense. Dwights service contract was for three years at $108.00 per month. I did not object to ****** going on holiday as he claims. I objected to his shutting his store, and technical assistance, for a month and still charging me the $108.00. In the past, he has had associates field calls when he was away but not last summer when he was away for July. I did call his cell and he answered. I did not know he was in ****** until he told me and that his shop was closed. He offered no alternative associate to help me. I relented to having my problem attended to when he returned in three weeks as I I had no choice. If ****** was being honest and he did have someone who could help me, why does he say in his response to my complaint above that I could wait until he returned from ******. If help was available, I would have taken it. But it wasnt available. What was available was my monthly invoice for his services which he failed to provide, He should not charge his customers for services he has no intention in providing. ****** did fail to return my call a month ago when I was trying to find out if a new printer was ready for pickup. This wasnt the first time that ****** failed to return service calls. He did not apologize, as he claims. As you can see, he merely offers excuses. We had a very busy week or I was sick at that time. I have a right to be unhappy with Dwights business practices which seems more concerned with his IT Club commitment and fees gathering than robust service for his customers. Dwights supposition that if I was so unhappy with his arrogant attitude why would I continue dealing with him, then the short answer is that ****** ties his customers into this service plan which forces customers to continue dealing with ****** during the term of his three year service agreement. This is probably why ****** doesnt really care how he treats his customers as they are obligated through the service contract with continuing to deal with him. Since deciding to end my business relationship with ******, I have posted reviews on Yelp and the Concept Computers web site. and Dwights responses to my reviews are highly defensive and critical of my consumer complaints. ****** sees no fault in his own conduct but plenty in mine. In his response to my complaints on his own web site, ****** portrays me as being unreasonable expecting 100% service 100% of the time (his words). He complains about my unreasonable expectations of service which I was paying for. He wished my next service provider good luck; they are going to need ***** ****, likewise he was rude and condescending, everything I conveyed about him in my original reviews. He finished by saying something like, heres hoping we never have to do business again.****** is a very poor practitioner of customer service. He lacks accountability, tact and transparency. I do not recommend this business at all.

  B. M.

  Date: 05/05/2025

  I have reviewed Dwights response to my better business bureau report and have these comments in reply:****** was always arrogant in his dealings with me. His knowledge of computers and computer technology far out stripped my own but that was why I paid him for his IT service. He certainly had a habit of talking down to me when I asked for his help. One of the last times I spoke to him about an issue with a laptop I purchased from him, ****** said to me, I dont think you are being truthful with me. My engagements with ****** were always tense. Dwights service contract was for three years at $108.00 per month. I did not object to ****** going on holiday as he claims. I objected to his shutting his store, and technical assistance, for a month and still charging me the $108.00. In the past, he has had associates field calls when he was away but not last summer when he was away for July. I did call his cell and he answered. I did not know he was in ****** until he told me and that his shop was closed. He offered no alternative associate to help me. I relented to having my problem attended to when he returned in three weeks as I I had no choice. If ****** was being honest and he did have someone who could help me, why does he say in his response to my complaint above that I could wait until he returned from ******. If help was available, I would have taken it. But it wasnt available. What was available was my monthly invoice for his services which he failed to provide, He should not charge his customers for services he has no intention in providing. ****** did fail to return my call a month ago when I was trying to find out if a new printer was ready for pickup. This wasnt the first time that ****** failed to return service calls. He did not apologize, as he claims. As you can see, he merely offers excuses. We had a very busy week or I was sick at that time. I have a right to be unhappy with Dwights business practices which seems more concerned with his IT Club commitment and fees gathering than robust service for his customers. Dwights supposition that if I was so unhappy with his arrogant attitude why would I continue dealing with him, then the short answer is that ****** ties his customers into this service plan which forces customers to continue dealing with ****** during the term of his three year service agreement. This is probably why ****** doesnt really care how he treats his customers as they are obligated through the service contract with continuing to deal with him. Since deciding to end my business relationship with ******, I have posted reviews on Yelp and the Concept Computers web site. and Dwights responses to my reviews are highly defensive and critical of my consumer complaints. ****** sees no fault in his own conduct but plenty in mine. In his response to my complaints on his own web site, ****** portrays me as being unreasonable expecting 100% service 100% of the time (his words). He complains about my unreasonable expectations of service which I was paying for. He wished my next service provider good luck; they are going to need ***** ****, likewise he was rude and condescending, everything I conveyed about him in my original reviews. He finished by saying something like, heres hoping we never have to do business again.****** is a very poor practitioner of customer service. He lacks accountability, tact and transparency. I do not recommend this business at all.

• Review fromHomi I

  Date: 12/08/2022

  4 stars
  Ilook for someone who gives for his truthful opinions and just not create work for themselves. Dwight gives his truthful service, and his after work/sales service is excellent.

• Review fromdoug m

  Date: 15/07/2022

  5 stars
  It was a real pleasure to watch Dwight setup a new laptop computer for me and work his way through the intricacies of transferring programs and data from an old frozen hard drive to the new one. He is knowledgeable, friendly and is willing to work with his customers to meet their needs.

• Review fromKaren N

  Date: 07/06/2022

  5 stars

  Karen N

  Date: 07/06/2022

  Excellent, fast and knowledgeable service from Dwight so Thank you.
  

  Concept Computer Corporation

  Date: 07/06/2022

  Thanks, *****! It was fun getting you back on the road. See you soon! Dwight

• Review fromB. L.

  Date: 02/06/2022

  5 stars

  B. L.

  Date: 02/06/2022

  I've relied on Dwight to rescue me from computer hassles for years and years. I trust his advice to navigate cyber issues.
  

  Concept Computer Corporation

  Date: 07/06/2022

  It's nice making friends out of customers, ***. Thank you.